Will Pitman Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

• Internal Communications Business Partner focusing on business transformation and cultural change.Key deliverables and successes include:
• Developing a new communication framework to support the delivery of our business goals, focussing our people, organisation and our clients.
• Working with leaders and data experts to drive a cultural shift in our people, and develop a suite of tools and guides to help ensure they are “GDPR ready”.
• Digital signage strategy to refresh and expand the screen network across our estate. Introduced a usage policy, content guide, and improved governance and user access control.
• Market coordinator for the deployment of our new intranet site (SharePoint) – ensuring engaging content was built, tested and promoted in line with the project timescales.

Shared Parental Leave

Bromley, United Kingdom

• Internal Comms Consultant - Campaigns, Delivery and Measurement team:
• Development and delivery of strategic company-wide internal campaigns and tactical communications, across a number of channels, in an engaging and meaningful way
• End-to-end planning and delivery support for the wider Internal Communications team, ensuring outputs are accurate, delivered against plans, and measured
• Digital editor and content planner for our employee magazine and 'Third Space' - We, DLG - an award winning blog with a difference - a place to read features about the activities and people in our organisation, but.
• Intranet expert and online community manager for our social network, Yammer - promoting, moderating and developing the use of online channels through different devices
• Introduced a digital screen solution to test the proof of concept of replacing printed media across our estate, for the purpose of increasing engagement and agility of internal campaign options - 6-month pilot involves.

Bromley, United Kingdom

• Communications Consultant in the Internal Communications Business Partner (ICBP) team - responsible for the planning and delivery of strategic and tactical communications for our Human Resources function, ensuring all.
• Launch of a brand new employee opinion survey designed to measure engagement
• Refreshing our employee benefits package and annual ‘salary sacrifice’ options
• Annual pay review window
• Launched a learning at work week initiative
• Improvements to our employee joiners and leavers/onboarding and induction process

Bromley, United Kingdom

• As an operational and technical communications specialist now in the IC Campaign & Delivery team, my roles and responsibilities expanded to:
• Manage the day-to-day and weekly planning and delivery of news stories to our organisation through our intranet front page and people manager channels
• Deputy for Head of Campaign & Delivery
• Provided day-to-day leadership for the communication co-ordinators for all operational communications processes and outputs

Bromley, United Kingdom

I supported the development of an agile framework ensuring consistent, timely and compliant message were written and delivered to approx 5k multi-skilled customer-facing employees. All content was aligned to strategic goals, and promoted good conduct.Responsible for ensuring planned and urgent technical messages for personal lines and commercial products.

Leeds, United Kingdom

Managed all change governance activity for business operations by capturing and evaluating business changes with key stakeholders.Developed and maintained a single view of change which supported effective work-stack prioritisation and allocation of project resource.

Leeds, United Kingdom

• Supported the separation and migration of Tesco Personal Finance (TPF) to Tesco Bank by leading the root cause analysis of any issues affecting the customer journey.
• Worked with product and pricing teams to manage TPF proposals through RBS Insurance governance, ensuring there were no adverse impacts on costs and our target loss ratio
• Considered all Tesco Personal Finance (TPF) proposals in relation to cost impact on RBSI and that they fell within the remit of tariff mechanism.
• Built and maintained internal relationships with home representatives within RBSI to ensure effective day-to-day understanding of TPF activities.

Leeds, United Kingdom

I was responsible for the writing and publication of compliant process and technical updates and procedure maps for sales consultants and people managers.Collaborated with internal stakeholders and IT Project Managers to ensure communication content was timely and accurate.Made all outputs available via the communication intranet site and ensured key.

Leeds, United Kingdom

Developed a new training and capability plan for new joiners handling inbound customer loyalty calls. General line leader duties, reporting of team performance and allocating correct incentive payments.Following this role, I took a short-term career break to travel across Latin America.When I returned I consolidated my operational experience and found my.

Leeds, United Kingdom

Inbound telephony trading for different consumer brands and personal lines products.Highlights above and beyond my day-to-day role included a secondment to a technical referral unit to better understand underwriting processes and procedures.Also six months in a quality monitoring team pilot team, exploring ways to measure employee accuracy and introduce.