Technical Support Representative
CurrentDuring my time in this position, I provided support to R.E.W's fantastic customers through email and virtual meetings.- Troubleshooted issues related to product functionality, integration, and performance.- Provided support in emergency situations outside of business hours.- Isolated, replicated, reported, escalated and resolved client challenges.- Evaluated and updating documentation for both internal and external tools andprocesses.- Worked with clients to take their development site into production. Either as a newsite or an upgrade to their previous site.- Managed client DNS records, email settings and many other integrations.- Identified and analyze complex technical problems and work towards effectivesolutions.- Adapted my discussions to the clients level of understanding to summarize complex problemsin terms the client understood by avoiding jargon.- Collaborated with engineering and development teams to resolve technical issues andensure timely solutions.
