Account Manager-Patient Service Representative
CurrentJob Task: o Coordinate and collaborate with internal and external customers such as physicians, patients, and administrative staff.o Work to provide revenue solutions to hospitals, physician clinics, surgery centers, and physical therapy clinics.o Make “cold calls” and develop solution plans in order to attract new business.o Explain EOB’s, insurance eligibility, and deductibles to patients. o Analyze health care claims for errors or completeness.o Knowledgeable of workman’s-comp claims.o Knowledgeable of HCPCS L codes.o Knowledgeable of GPO contracts within healthcare industries. o Knowledgeable of ICD 10/ CPT codes.o Assist with verifying insurance and obtaining pre- authorizations. o Assist with collecting payments from patients o Train clinical staff on how to properly use D.M.E products.o Implement new products to health care clinics.o Manage D.M.E inventory with healthcare entities.o Schedule appointments with patients to measure for and deliver D.M.E products.o Provide support to patients on how to properly fit and use D.M.E products. o Maintain patient’s medical records.o Maintain license regulations, HIPPA, and OSHA standards throughout daily activities.
