Will Robins Email & Phone Number

Castle Hayne, North Carolina, United States

Complete customer service authorizations.Provide cost estimates or quotations as required.Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.Identify all repair needs.Communicate estimated job start time and completion date – update completion date as necessary.Solicit additional service work identified by technician’s inspection and found during repair of the equipment.Assign SPG’s or estimated repair times to work order segments.Supervise technicians and manage service jobs.Approve technician’s service report and perform final inspection of the machine.Review invoice with customer prior to closing work order.Invoice customer, internal, and warranty work.

Castle Hayne, North Carolina, United States

Castle Hayne, North Carolina, United States

Optimize loading and unloading of equipment at the store level•Loading and unloading/handling equipment•Keep check in/out log with serial numbers and tag numbers for accurate inventory records•Keep equipment stored in correct place and parked neatly on lot•Inspect forklift before each day and keep an accurate log•Keep daily checks on equipment fluid levels before they leave•Make sure equipment leaves with proper attachments and manuals•Communicate any problems to sales and service contacts•Make sure customer and contractor loads and secures equipment correctly•Inspect yard and outside of building periodically for repairs and safety issues•Make sure equipment with leaks are parked on concrete and fluids are caught