Will Smith Email & Phone Number

Philadelphia, Pennsylvania, United States

Oversee the service department, technicians, service advisors, service call center, valet, detailers and service lane. Inspect, operate, and monitor equipment to ensure machines are operational and do not overheat or jamScheduling mechanics and technicians work, ordering parts, ensuring the quality and timely completion exceeding customer expectationsMotivate, train, develop and reward 20 employeesSales oriented; assisting 40 customers daily decide what their needs are by providing knowledge of under-car repairs, alignments, tires, and exhaust systemsSupervising technicians ensuring their work meets company standards of quality, ensuring full customer satisfactionGuide service and repair staff for optimal productivity and efficiencyExcellent communication skills with supervisors, staff, and customers; providing reports when needed to explain questions or concernsForecast and set goals and objectives for the department and ensuring staff meets themHandle and resolve customer complaintsCreate purchase orders, research and order parts for vehicle repairs based on quality, warranty, labor coverage, and price

Philadelphia, Pennsylvania, United States

Inspired the team while helping customers and grow the business with integrityPrepared a wide variety of recurring and nonrecurring correspondence, reports, and other documents from information obtained from staff, files, and other resourcesUnderstood store systems, automotive systems, parts knowledgeSelection, hiring, development, performance management, coaching, scheduling, and engagement of store Team MembersReviewed procedural compliance, weekly and biweekly payroll documents, and other forms related to timekeepingResponsible for preparation of drafts such as memorandums, letters, reports, requests, etcManaged a team of 25 Team Members in a fast-paced retail environmentExecution of all inventory and operational standardsAble to identify, troubleshoot, and project assist for minimum of 100 customers dailyDeveloped and maintained professional customer relationships and program growthAccountable for financial metrics of $20k daily and maintaining service and appearance standardsAchieve overall store sales goals and service objectiveProvide assistance with DIY service such as battery installation, testing, wiper install, etcInteracted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructionsComposed internal memos and external correspondence for senior management and reviewed all documents to eliminate errorsReviewed and analyze cost, quality, and progress reports to assure operations are conducted within prescribed time/budget allocations and quality standards

Philadelphia, Pennsylvania, United States

Oversee the selling of automotive parts for repair or distributionEstablished a variety of personnel/payroll work control logs and records and coordinates the workload distribution of the staff to maintain flow and quality of work to ensure that work is completed on time and meets established standardsImplemented old and new sale programsReceived, sorted, opened, controlled, and routed incoming mail and maintains correspondence filesUpdated and maintained spreadsheets and databases to track, analyze and report on performance and sales dataSet and completed agreed goals for assigned accountsEnsured product availability, accuracy, and timely delivery are being metProvided feedback for business partners using SWOT analysis to strengthen marketing positionWorked with District leaders, general managers, and key personnel to achieve goals and other needs such as; cleaning, organizing, stocking, operating equipment, truck loading/unloading

Philadelphia, Pennsylvania, United States

Oversee daily work of 20 employees, finances, and controlling quality of products and servicesRecord keeping of expenditures, sales figures, and employee performanceImplemented measures to avoid stock damage, theft, and wastageMonitored shelves stocks and product displaysHandled routine inquiries from both staff and customers, providing technical assistance and answering questionsAddressed customer requests, comments, and complaintsReceived telephone calls, provide information, answer questions, direct calls and visitors to appropriate department while providing excellent customer experienceAchieved personal and store sale goalsMaintained store product and operational standardsExceptional knowledge of store systems, basic automotive systems, and basic parts

Philadelphia, Pennsylvania, United States

Supported delivery of parts to customersMaped out driving routes ahead of time to determine the most expedient trip; adjust routes to avoid heavy traffic or road conditionsSafely deliver parts to customers as neededPick up stage parts orders, returns and cores for commercial companies and regular customersSchedule regular car services appointments, car wash and detailing services to maintain interior and exterior cleanlinessDrop off weekly/monthly sales flyerDaily collection of credit accounts

Philadelphia, Pennsylvania, United States

Provided direction and assistance in the completion of daily merchandise and operation tasks Analyzed data to eliminate discrepancies in transactions as well as resolve delinquent accountsProvided superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolutionControlled inventory by performing proper receiving and stocking including accurate cycle counting and reporting problems to the Store ManagerAccountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank

Philadelphia, Pennsylvania, United States

Provided a welcoming and friendly shopping experienceWelcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to a specific departmentAssisted with merchandise sales, inventory, and displaysScanned items, processed payments, applied coupons, provided change and issued receiptsHelped with customer inquiries and resolved customer complaintsStocked shelves, answered phones, monitored inventory, maintained clean and organized work environment

Philadelphia, Pennsylvania, United States

Performed general office duties, including answering multi-line phones, routing telephone calls or message appropriate staff and greeting vendorsScreen telephone calls, utilizing own judgment in directing the callerManaged inventory by restocking supplies and placing purchase orders to maintain adequate stock levelsOne-point contact for all accounts creating valuable relationships for the companyQuickly resolve complex problems and collaborated with customers

Bensalem, Pennsylvania, United States

Assisted and resolved product or service problems by clarifying customer concernsIdentified causes of problems, choosing and explain the best solution for the problem, escalate the problem, if necessary, utilizing problem-solving skills under minimal supervisionAdjusted approximately 20 accounts dailyCollected and analyzed customer needs in-person, via phone, email, mail to achieve satisfactionEnsured a clean and sanitary environment

Diploma Of Education

Associate'S Degree

70 Credits Completed