- Manage a team of 20+ across Fulfillment and Customer Service operations in a fast-paced environment. - Create and execute plans to meet team goals during peak seasons and maintain efficiency standards.- Apply troubleshooting, process improvement, and teamwork skills to resolve issues. - Perform recruitment, hiring, onboarding, and payroll management duties. - Hold quarterly goal-setting meetings and performance reviews for my team. - Develop and operate a CX team with 98% satisfaction rating during 70,000+ customer interactions. - Manage brand responses on social media. - Introduce new CX initiatives to increase customer engagement. - Create company-wide CX policies.- Set up and manage on-site brand experience events and sales activations.- Implement inventory management procedures. Analyze data and trends for future inventory needs.

- Apply teambuilding, training, interview, and public speaking skills. - Foster an environment of self-starting and leadership with my team in a fast-paced environment. - Set up and manage on-site brand experiences and maintain customer relationships for clients.

- Execute inventory management, warehouse organization, and daily fulfillment operations with a team.- Responsible for training newly hired employees.

- Manage and train a team responsible for inventory management and warehouse organization. - Communicate with department heads to improve inventory processes.- Perform data entry, research and record-keeping duties. - Office administration, reception and multi-line telephone operation.