Currently I work at Accenture as a M365 Engineer At Kinetic IT I was a Service Desk Technician providing Level 1 to 1.5 support to Our government clients consisting of usual end user support.As a Project Support Officer at NewsCorp, I performed a variety of tasks with Google and Amazon software, supporting the service desk team and the project manager. I have been in this role for two months, and I am eager to learn and grow in this fast-paced and dynamic environment.Before joining NewsCorp, I worked as a Service Desk Analyst at Datacom for more than a year and a half, where I gained valuable experience in providing technical support, resolving customer issues, and using various IT tools and platforms. I also obtained multiple certifications from LinkedIn, such as Teamwork Foundations, Creating Positive Conversations with Challenging Customers, and IT Service Desk: Customer Service Fundamentals. I am an intellect and deep thinker, and I take great pride in what I do and achieving resolution. I don't back down from a challenge, and I am always looking to add to my knowledge or experience. I am looking to take my next career step away from the service desk environment and explore new opportunities that align with my values and goals.