Extensive background includes::- Global Management, Dashboards, Reporting, Systems Design, and System Maintenance- Key Performance Indicators (KPI)- Briefing and Meeting Facilitation- Data Analysis and Metric Tracking- Data Management- Technology Adoption and Data Visualization- Regulatory Compliance- Quality Assurance- Strategic Leadership- Process Creation- Business Intelligence Tools

Management of International Teams and Custom Tool Development: Leveraged Agile environment to lead globally distributed team in development of real-time hardware pricing tool used by thousands. Exceeded expectations by achieving net promoter score of “A”.Product Road Mapping, Software Development, Business Requirements, and Troubleshooting: Developed product roadmaps and facilitated software development lifecycle by gathering and analyzing business requirements, coordinating design enhancements, and troubleshooting issues. Cross-functional Collaborations: Partnered with cross-functional teams on architectural design, interface integration, sprint planning, development, user testing, and deployment. Technical Leadership and User Stories: Managed complex workstreams, led discovery, and created user stories.Opportunity Identification, Operational Improvement, Technology Change Management, Strategic Communications, and Training: Identified opportunities to drive operational impact. Spearheaded transition from legacy to next-generation user interface, developing and implementing communication plan and training curriculum for 3,000 users.

Global Management, Dashboards, Reporting, Systems Design, and System Maintenance: Led worldwide team to deliver analytics and BI dashboard solution in Agile environment, distilling pricing, fulfillment, and ledger data into reports for leaders. Published web-based/ad hoc reports. Directed system updates.Key Performance Indicators: Developed, managed, and tracked KPIs, gaining insights to optimize reporting.Briefing and Meeting Facilitation: Briefed leaders on updates to sponsor relations and projects. Led meetings with cross-department managers to highlight reports/capabilities and answer inquiries about data processing and quality enhancements.Data Analysis and Metric Tracking: Conducted trend analyses and summarized financial data to track profitability/market performance at customer, product, geographic, and timeframe levels.Data Management: Prepared, validated, and integrated data to connect disparate systems, solve issues, maintain databases, and perform quality analyses.Technology Adoption and Data Visualization: Coordinated with BI team to transition hundreds of users from manual reporting to online dashboard. Designed reports, visualizations, analyses, and decision models.Regulatory Compliance: Supported governance by owning compliance for reporting tool, aligning with corporate policies, and supporting audits.Quality Assurance: Drove quality assurance by managing database, regression analysis, user acceptance, and system testing.Strategic Leadership: Managed workstreams for reporting tool handoff by helping define requirements for automation and consolidation strategy.Process Creation: Minimized risk by leading creation/implementation of security clearance/access processes.Business Intelligence Tools: Leveraged BI tools to create analytics-driven solutions. Provided interactive visual reporting. Developed 40+ reports across all areas.User-centered Design: Wireframed and implemented portal to educate 500 executive users on tool use.

Stakeholder Relations and Business Advising: Advised internal stakeholders on corporate and operational matters.High Performance Teams and Sales Process Optimization: Captained high-performing team to deploy reporting tool for a global network of over 500 users, supporting the optimization of hardware sales profitability. Business Management, Tech-Savvy, Problem Solving, Performance Motivation, and Optimization: Leveraged technical leadership and business management expertise to solve problems, communicate project goals, motivate staff, and improve technical systems.Platform Management Monitored global hardware analytics platform performance by managing databases, financial strategies, and KPI reporting.

Technical Support and Government Relations: Offered technical support to ensure Department of Housing and Urban Development capital fund finance program delivered across targeted local housing authorities. Facilitated delivery of $300M+ in funding.Database Administration: Developed and continually enhanced client database to enable streamlined application management.Public Outreach, Training Delivery, and Awareness Raising: Led outreach, provided training, and directed 4 national conferences to build national awareness of program operations.