Developed and implemented long and short-term strategic sales plans for VA and NC school clients. Identified cross selling opportunities for other Sallie Mae loan products and services. Enhanced and maintained positive and productive relationships with current and prospective customers to exchange information, resolve issues, and improve relationships. Promoted the use of technology as an efficient method for financial aid processing and management analysis. Worked with lender partners to grow market share. Developed and performed presentations to students, parents, counselors, administrators, and employees. • 100% retention of existing clients in 2005 - 2008.• Actual Volume Growth of 433% during 04-05 Academic Year. (Target Growth%:100%)• Actual Volume Growth of 121% during 05-06 Academic Yr. (Target Growth %: 34%)• Actual Volume Growth of 40% during 06-07 Academic Yr. (Target Growth %: 39%)• Actual Volume Growth of 9% during 07-08 Academic Yr. (Target Growth%: 13%)

Managed accounts receivables activities: preparation of accounts receivable budgets, billing of agencies and procedures & systems of collection. Participated in the development and implementation of the college’s operations procedures. Recruited, interviewed, and recommended candidates for department positions. Managed college fund control including local banking relations, petty cash, & cashier functions.• Supervised the administration of financial aid.• Motivated and managed 5 member staff to achieve acceptable financial aid packaging percentages (achieved 90% packaging percentage). • Managed roster system ensuring correctness and completion of reports, analysis of output and reports for correctness, and timely processing of all student and agency refunds.• Assisted College Director in preparation of periodic forecasts and budgets.

Counseled and assisted students and parents with problems about applying for financial aid. Processed financial aid applications and counseled all students on any alternative student loan programs. Developed and presented financial aid workshops to high schools and other organizations.• Adjunct Instructor – Taught VCU 101 introductory course to “first-time” freshman students. Covered topics of financial responsibility, budgeting, adjusting to university life, autonomy, etc.• Financial Aid Youth Volunteer Coordinator: Higher Education Internship – Created and implemented a youth volunteer program for the VCU Financial Aid Department.

Established a positive relationship between the high schools and Bryant & Stratton College in order to reach prospective students and enhance the reputation of the college in the educational community. Worked with all guidance departments to enhance their knowledge of the programs, features, and benefits of our institution. Conducted presentations for high school students and community groups about the selection of future careers and skills that increase college and career success. Implemented strategies to increase the college’s recruitment efforts in the high school market.• Actual Traditional Student Market Growth of 15%.