Will Wang Email & Phone Number

Shanghai, Cn

32920 Alvarado-Niles Rd Ste 220, Union City, Ca 94587

◆ Team Management: Based on the company's business development, recruiting service employees for each region; The continuous accumulation and upgrade of internal training materials improved job reproducibility; KPI assessment rules are formulated based on CRM system data, analysis, and reporting monthly.◆ System Optimization: Customer waiting time and missed rate of hotline calls reduced; using the advantages of Zendesk platform, re-layout of service support website and real-time monitoring; according to the keywords searching, design the tickets form system, optimize the FAQs, Macro Automation and AnswerBot, which improved the service efficiency significantly.◆ Customer Management: Customer satisfaction increased; Handling negative reviews from significant sales platforms and media accurately; The special care services provided to key customers and distributors, which enhanced the credibility of products; Supporting various sales activities to facilitate the fulfillment of orders and the implementation of projects.◆ Cost Control: Based on the data analysis and visual management of the return and exchange records of the Depot Service Center, set up the safety stock precisely, update the maintenance manual accordingly; Follow up the Warranty Policy, control the RMA(Return Material Authorizations) quantity and freight, cost reduced; increase the sales income of accessories.◆ Product Upgrades: Acquire and promptly report the issued batches and quality problems based on the VOC to maximize unnecessary losses; Discuss and analyze customer pain points with product managers and R&D departments; Regularly perform diagnostic analysis on product health status and provide reasonable suggestions, which help product manager to optimize and upgrade our products.◆ Community Management: The community built up and analyzed operation data. Adding new and improving existing features and products constantly.

Shanghai

◆ Team Management.◆ Performance Implementation.◆ Team Cultivation.◆ Pre-Sales Technical Support.◆ Quotation Support.◆ Technical Demonstration.◆ Post-Sales Service Project Management.◆ Secondary Sales.◆ Spare Parts inventory Management.◆ CCC certificate maintenance and update.

Pudong, Shanghai, China

◆ Purchasing Negotiations: Product quotation inquiry according to the new project quotation requirements, and get the quotation from the supplier meanwhile, negotiate with the supplier about the latest product purchase price, delivery period, payment terms and transportation conditions, etc., to ensure that the purchased materials arrive within the specified time.◆ Sample Audit: Timely obtain and submit the first approval of samples and reports of the products before mass production, timely track the first test status of the materials (machining/injection parts/die-casting parts/labels, etc.), and ensure that all materials have corresponding CoC and RoHS certificates.◆ Supplier Development: When the current supplier cannot meet the requirements based on the customers specifies, it is necessary to develop a new supplier, collect the profile and certificates (ISO, AS, TS) of the supplier through an investigation through industry analysis and other methods, fulfill the regular supplier audit, establish and improve the supplier information in the procurement system.◆ Procurement Cost-Down: To achieve the overall cost reduction goal of the company, conduct targeted quarterly price reduction for all the materials and parts of the current suppliers, and develop new suppliers based on the consideration of existing logistics situation to ensure the cost reduction meet the requirements of quality. Achieved a 12% annual reduction.

Pudong, Shanghai, China

◆ Procurement Strategy: Independent use of Excel to establish the database into the MRP system; Based on the material and parts classification management to develop procurement strategy;◆ Procurement Cost-Down: Assist R&D to establish ECN and product quality report in the system, analyze BOM COST, and continue to achieve the COST reduction target (KPI) of 7% to 10%.◆ Database Construction: Cooperate with Taipei purchasing center to implement new supplier development and management, establish qualified supplier database (purchase contract), collect product, service, and equipment price information, establish cost database.◆ Purchasing Follow-Up:Cooperate with Buyer to control daily material receipt and inventory management by establishing bottleneck material shortage report.Preside over the mass production meeting of the new project.Ensure the material delivery meets the demand of the new project.Also, provide the completion of the project according to the planned schedule and quality target.◆ System Maintenance: Maintain ERP system regularly, complete the purchasing allocation rate, L/T, MOQ, MPQ, and order change data setup in the system.