Will Womack Email & Phone Number

United States

United States

Chicago, Illinois, United States

United States

▪ Manage security access to enterprise systems, applications, on-prem and web-based services for 35+ servers and 1000+ users. (Entra ID (Azure AD – MFA, SSO, PIM, Conditional Access), Active Directory, GPO, PowerShell, O365)▪ Implement new builds/rebuilds for servers and new applications (VMWare, Azure)▪ Manage Azure subscriptions, resource groups, storage accounts, security groups and other resources▪ Perform restores of servers/files, also break/fix issues on an Infrastructure level▪ Develop technical documentation and procedures for newly implemented systems or issue fixes▪ Participate in IT Infrastructure-related projects, including new technology rollouts and upgrades, collaborates with 3rd party vendors or MSP with new implementations and resolving issues.

Chicago, Illinois, United States

▪ Maintain and monitor servers, applications, and backup appliances. (Veeam B&R, PRTG)▪ Manage security access to enterprise systems, applications, on-prem and web-based services for 500+ users. (Azure AD – MFA, SSO, PIM, Conditional Access, Active Directory, GPO, PowerShell, O365)▪ Support security CU and patching installs to over 60 servers using SCCM and PDQ platforms▪ Implement new builds/rebuilds for servers and new applications (VMWare, AWS)▪ Perform restores of servers/files, also break/fix issues on an Infrastructure level▪ Develop technical documentation and procedures for newly implemented systems or issue fixes▪ Participate in IT Infrastructure-related projects, including new technology rollouts and upgrades, collaborates with 3rd party vendors or MSP with new implementations and resolving issues.

Greater Chicago Area

• Monitor infrastructure systems, servers, network, backups and incoming service desk tickets.• Perform workstation and server patching• Perform Active Directory tasks such as account adds and terms, Exchange administration, group policy, etc.• Develop software install scripts to packages and roll out software to workstations.• Serve as backup to the Infrastructure Engineer and helpdesk staff when they are unavailable.• Perform the installation, configuration, maintenance, and troubleshooting of components, such as server hardware / software, end user hardware / software, operating systems, virtual desktops, user applications, along with maintaining technical documentation.• Insure Information Technology policies, procedures and standards are implemented consistently and enforced.• Develop, implement and maintain Infrastructure documentation which include standards, processes and procedures along with other related work instructions.• Develop, implement and maintain training documentation.• In conjunction with Information Technology management, coordinate end-user notifications during outages. • Responsible for accurate tracking of all technology assets.• Ability to work outside of normal business hours when required.• Travel to satellite locations when required.

Greater Chicago Area

• Manage user accounts and give share and security level permissions• Build and test mobile network communication stations for company cross-dock facilities• Responsible for set-up and testing of routers, switches, access points and IP phones at new nation-wide facilities • Install, configure and provide high level technical support of hardware, software, and peripheral equipment• Work closely with hardware/software suppliers to resolve operational issues• Participate in on-call support rotation

Greater Chicago Area

• Performed analysis, diagnosis and resolution of complex hardware and software problems for end users in corporate office, medical lab and classroom environments over multiple domains• Created and managed 300+ user and computer domain accounts• Received and respond to service requests on-site and remotely for students, faculty and staff• Configured network and e-mail settings on personal laptops/devices• Completed projects relating to network and endpoint security

Greater Chicago Area

• Supported a wide client base providing tier1/tier2 technical support • Conducted site surveys to perform diagnosis of desktop, application, networking and infrastructure issues• Installed, set-up and maintained the network as well as configured the peripherals, cabling and equipment• Trained the office staff on proper operation of the equipment and systems installed • Recommended and documented solutions to general problems and inquiries encountered by end users according to established practices and policies

Greater Chicago Area

• Set-up, repaired, deployed, and maintained desktop hardware, peripherals, equipment and system software• Ran system updates to upgrade, backup, recover, and improve system processes• Created and modified user and computer domain accounts• Developed and maintained knowledge base documentation of PC hardware/software• Created software training manuals and assisted in end-user training

Greater Chicago Area

• Provided quality systems/software support to all users via phone and e-mail• Managed Remedy ticketing system to track, monitor and report on all support activities• Closed help desk tickets and communicate resolution to the end user• Trained Help Desk Analysts• Served as the Help Desk Team Lead/escalation point as needed

Deerfield, Il.

Provided maintenance, repairs, and rebuilding of mechanical equipment including film processing equipment, photo processing equipment, scanners, label printers, and other related equipmentInspected machinery to detect cause of malfunctionDisassembled machines and selected replacement parts, rewired and fixed loose connectionsReassembled machines, cleaned and inspected repaired machine to verify operationPrepared repaired mechanical equipment for shippingMaintained a repair log to document inventory, repair times, and number of repairs completed

Greater Chicago Area

Kept track of hardware and software inventory information so accurate records could be maintainedVerified virus and spyware signatures - taking appropriate action when necessary to install virus and spyware security measuresPerformed troubleshooting duties for individual users related to hardware, software, and operating systemsResearched and recommended enhancements (or replacements) to current technology solutions (hardware and/or software) that offer more value-added functionality for customers

Associates Of Applied Science, Network And System Administration/Administrator

Network Systems Administration

Associates Of Applied Science, Multimedia/Graphic Design

Multimedia/Graphic Design