Willard Moore Email & Phone Number

Blythewood, Sc

-Regional management system support for CISCO networks and Juniper Security Networks.-Basic troubleshooting of DHCP, SMNP, IpConfig, PPPoE, Cloud, ATM, Ring, VOIP, BGP, Telnet, and application support following the OSMI Model along with other in depth troubleshooting of virtual servers and higher hierarchy troubleshooting for global networks.-DOD clearance and troubleshooting on higher level router and switches for tracking a procedure for airline maintenance and disaster recovery concerning any network outages.-Participated in Escalation/Notification, Change Management, Service Restoration, Root Cause Analysis, and Daily Service Review.-Change Management: ◦Use GCARS as a reference for any changes. ◦Use Neteiss for contact and network device information ◦Document all problems using USD, CPMT, or appropriate ticketing system.Incident Management: ◦Respond to network related outages on multiple customer networks, either detected via network monitoring tools or escalated by the customer or other lines of service ◦Work with carriers, ISPs, and customer contacts to troubleshoot and resolve problems ◦Participate in service restoration teams when major outages occur ◦Follow up on outages that have been resolved to determine reason for outage (RFO) ◦Resolve events with the use of SMARTS/CISCO WORKS/OPENVIEW/ Concord e-health and other types of troubleshooting toolsProblem Resolution: ◦Respond to alarms, queries, tickets, and voice mail in a timely manner ◦Follow documented, standard operating procedures and various network management tools to isolate and resolve problems ◦Escalating incidents as documented in standard procedures, and ensuring that senior management is informed, as necessary ◦Developing, implementing and reporting on performance to standard operating procedures. Ensure that documented procedures are kept current and accessible. ◦Interfacing with collaborative work groups to resolve service issues

-Heavy data entry and basic reporting in MS Excel.-Data entry of information into various platforms.-Provided working knowledge of administrative support, including client project administration.-Merged, purged, reconciled, and archived data segments.-Aided colleagues in connecting to the network.-Network and application support for overseas clients on onsite computer network

Columbia, South Carolina Area

-Heavy data entry and basic reporting in MS Excel.-Data entry of information into various platforms.-Provided working knowledge of administrative support, including client project administration.-Merged, purged, reconciled, and archived data segments.-Aided colleagues in connecting to the network.

West Columbia, Sc

-Monitored the cable network for possible outages and channel issue.-Monitored utilization and connection, on the internal, core and back-bone routers to ensure major network issues were avoided.-Used telnet to log into routers and check connection issues. -Conducted trace routes and pings in order to determine packet lost or connection oriented issues.-Conducted conference bridges for network issue which involved SDV issues along with network routing issues to ensure that all fix agents were engaged and working towards the proper resolution.-Utilized multiple tools from monitoring and surveillance to plant map to trace and track possible issue on the Regional Cable Ring down to Hub or Node level issues.-Created spreadsheets and implemented macros to work with different programs in order to notate and track certain issues.-Monitored Business Class Routers and Switches for Dedicated Access/Fiber Customers.-Conducted conference bridges for new Cell Tower turn up on the Verizon Network.-Monitored for Cell Towers for any connection lost via: fiber cut, port issue, ROADM, chassis failure.

-Took incoming calls from customers experiencing problems with their internet connection, and digital phone service. -Aided customers in upgrading service and setting up feature on the internet and digital cable box.-Aided customers in restoring services and scheduled for technicians to go out and repair any in-home, network or plant issues.

Columbia, Sc

-Took incoming calls from customers having problems with their internet connection, made outgoing calls to customer to do follow ups on different issues.-Aided caller in troubleshooting slow browsing, desktop, and email issues.-Worked as a COT(Customer Ownership Team) Representative taking incoming calls from customer that were irate due to their experience with on-going issues, billing credits, computer problems, connection problems, service questions, and etc.-Set up Static Mapping for Business Class customers. -Set up Virtual LAN’s and aided in configuring VPN access for Business Class customers

Columbia, South Carolina Area

-Served as a deli/bakery assistant cooking baked goods, cutting meat, and preparing hot foods.-Assisted in the Meat Market when needed to meet volume and prepare meat products for display.-Operated meat grinders, saws, and manually cut specific grades of meat for resale and orders-Cleaned and organized my work area at the end of day for next day business.-Advanced to assistant cake decorator six months later and prepared cakes for weddings, daily order and daily display on a regular basis.-Six months later was assigned the head cake decorator and serviced that position for an additional 2 years before stepping down and working over night to assist.

Blythewood, Sc

-Repaired, programmed, and tested small computers (Lottery Terminals). -Installed lottery terminals in various stores throughout South Carolina. -In-house maintenance involved troubleshooting the network (CISCO routers), monitoring the server and the databases.

Columbia, South Carolina Area

-Served as a cashier scanning and keying products for resale to clients.-Advanced to Meat Cutter approximately 3 months of beginning work.-Served as a meat cutter preparing meats for the display.-Operated meat grinders, saws, and manually cut specific grades of meat for resale and orders.-Cleaned and organized my work area at the end of day for next day business.-Advanced to Bakery Assistant 3 months later after the need for an employee in the position.-Served as a deli/bakery assistant cooking baked goods, cutting meat, and preparing hot foods.-Advanced to assistant cake decorator 4 months later and prepared cakes for weddings, daily order and daily display on a regular basis.-A year later was offered the Assistant Deli Manager position due to high performance and ethics.

Hampton, Sc

-Inventoried, organized products, and tracked supplies.-Installed and update a database to allow all incoming and outgoing inventory to be managed.-Operated forklifts in order to load and unload products onto pallets and 18 wheelers. • Completely organized and tracked all products that were received and issued • Received training in computer tracking of products through computer systems. • Received training in the upgrade of computer system in the Warehouse.

Hampton, Sc

-Repaired broken machinery when needed.-Operated forklifts in order to load and unload products onto pallets and 18 wheelers.-Operated presses and punches in order to produce refrigerator lining.

Applications Programming, Information Technology

Education record