Willard Moore Email & Phone Number

Blythewood, SC

• Regional management system support for CISCO networks and Juniper Security Networks.-Basic troubleshooting of DHCP, SMNP, IpConfig, PPPoE, Cloud, ATM, Ring, VOIP, BGP, Telnet, and application support following the OSMI.
• Use GCARS as a reference for any changes.
• Use Neteiss for contact and network device information
• Document all problems using USD, CPMT, or appropriate ticketing system.Incident Management:
• Respond to network related outages on multiple customer networks, either detected via network monitoring tools or escalated by the customer or other lines of service
• Work with carriers, ISPs, and customer contacts to troubleshoot and resolve problems

-Heavy data entry and basic reporting in MS Excel.-Data entry of information into various platforms.-Provided working knowledge of administrative support, including client project administration.-Merged, purged, reconciled, and archived data segments.-Aided colleagues in connecting to the network.-Network and application support for overseas clients on.

Columbia, South Carolina Area

-Heavy data entry and basic reporting in MS Excel.-Data entry of information into various platforms.-Provided working knowledge of administrative support, including client project administration.-Merged, purged, reconciled, and archived data segments.-Aided colleagues in connecting to the network.

West Columbia, SC

-Monitored the cable network for possible outages and channel issue.-Monitored utilization and connection, on the internal, core and back-bone routers to ensure major network issues were avoided.-Used telnet to log into routers and check connection issues. -Conducted trace routes and pings in order to determine packet lost or connection oriented.

-Took incoming calls from customers experiencing problems with their internet connection, and digital phone service. -Aided customers in upgrading service and setting up feature on the internet and digital cable box.-Aided customers in restoring services and scheduled for technicians to go out and repair any in-home, network or plant issues.

Columbia, SC

-Took incoming calls from customers having problems with their internet connection, made outgoing calls to customer to do follow ups on different issues.-Aided caller in troubleshooting slow browsing, desktop, and email issues.-Worked as a COT(Customer Ownership Team) Representative taking incoming calls from customer that were irate due to their.

Columbia, South Carolina Area

-Served as a deli/bakery assistant cooking baked goods, cutting meat, and preparing hot foods.-Assisted in the Meat Market when needed to meet volume and prepare meat products for display.-Operated meat grinders, saws, and manually cut specific grades of meat for resale and orders-Cleaned and organized my work area at the end of day for next day.

Blythewood, SC

-Repaired, programmed, and tested small computers (Lottery Terminals). -Installed lottery terminals in various stores throughout South Carolina. -In-house maintenance involved troubleshooting the network (CISCO routers), monitoring the server and the databases.

Columbia, South Carolina Area

-Served as a cashier scanning and keying products for resale to clients.-Advanced to Meat Cutter approximately 3 months of beginning work.-Served as a meat cutter preparing meats for the display.-Operated meat grinders, saws, and manually cut specific grades of meat for resale and orders.-Cleaned and organized my work area at the end of day for next day.

Hampton, SC

• Inventoried, organized products, and tracked supplies.-Installed and update a database to allow all incoming and outgoing inventory to be managed.-Operated forklifts in order to load and unload products onto pallets.
• Completely organized and tracked all products that were received and issued
• Received training in computer tracking of products through computer systems.
• Received training in the upgrade of computer system in the Warehouse.

Hampton, SC

-Repaired broken machinery when needed.-Operated forklifts in order to load and unload products onto pallets and 18 wheelers.-Operated presses and punches in order to produce refrigerator lining.

Applications Programming, Information Technology

Education record