Extracted, loaded, corrected and verified files to ensure accuracy and layout in the appropriate application.Interpreted technical aspects of the company's products into layman's terms for clients new to the system, and instructed them on its use.Liaised with internal and external parties, including clients and vendors, to instruct usage of products and their interface, and to serve as a contact point if access or data issues were discovered.Ensured highly secure data flowed as expected when new interfaces and customers went live.Performed general file spot checks for overall quality.Investigated missing files or data issues with inbound/outbound files.Maintained a high level of effective communication between sales, technicians, management and the customer to ensure successful delivery and quality.

Completed several temporary technical contracts for various clients.Served as a Medical Records Technician, transferring the Wardenburg Health Center at Colorado University from paper records to an electronic medical records system, maintaining accuracy for vital medical information for students.Participated in a landmark project with Western Union as their first trials with online customer service and money transfer approvals, including fraud detection and prevention.Performed both training and technical support for an On Demand call center, serving thousands of hotels nationwide. Responsibilities included scheduling site inspections and maintenance.

Received merchandise from delivery vehicles, unpacked merchandise, placed identifying codes on merchandise and placed it on the appropriate shelves.Answered customer questions and helped customers move merchandise that they could not retrieve or carry themselves.