• Designed and implemented a service design framework for federal cloud operations, improving collaboration across cross-functional teams and streamlining workflows.• Led the Community of Practice (CoP) for the CDC’s Enterprise Data Exchange (DEX) project, integrating service design principles to enhance user experiences across the platform.• Conducted research including interviews and surveys, developing journey maps, personas, and facilitating design sprints to align with… Show more • Designed and implemented a service design framework for federal cloud operations, improving collaboration across cross-functional teams and streamlining workflows.• Led the Community of Practice (CoP) for the CDC’s Enterprise Data Exchange (DEX) project, integrating service design principles to enhance user experiences across the platform.• Conducted research including interviews and surveys, developing journey maps, personas, and facilitating design sprints to align with strategic project goals.• Fostered stakeholder alignment and collaboration, ensuring that design solutions address user needs while meeting overarching objectives.• Managed a comprehensive design framework that promotes continuous improvement and a human-centered approach across the service lifecycle. Show less

• Spearheaded the redesign of the Agent 2.0 portal, transforming a complex legacy system into a user-centered tool that streamlined workflows and restored trust.• Championed human-centered design across the organization, conducting deep research, workshops, and fostering a culture that prioritized user experience in healthcare.• Led strategic initiatives that pushed the company’s ecosystem toward more unified and efficient solutions, building strong relationships with top… Show more • Spearheaded the redesign of the Agent 2.0 portal, transforming a complex legacy system into a user-centered tool that streamlined workflows and restored trust.• Championed human-centered design across the organization, conducting deep research, workshops, and fostering a culture that prioritized user experience in healthcare.• Led strategic initiatives that pushed the company’s ecosystem toward more unified and efficient solutions, building strong relationships with top leadership to influence digital strategy. Show less

In the midst of the COVID-19 pandemic, I played a crucial role in developing a design language system for a rapid vaccination and testing tool. This tool was aimed at schools, cities, and organizations, helping to streamline public health efforts during a critical time. This experience reinforced my commitment to creating solutions that make a real difference in communities.

As a freelance design consultant with Plain Name Media, I led client-facing projects, delivering tailored design solutions across various industries. I was trusted as a design expert, engaging directly with clients to understand their needs and iterating on solutions that aligned with their goals. This role allowed me to sharpen my ability to navigate complex design challenges and deliver impactful results that resonated with diverse user groups.

• Designed a mobile forum-based product for IBM, increasing employee engagement through improved collaboration (skills: user research, design thinking).• Developed the pilot build of an internal resource management product, enhancing project management and stakeholder communication.

• Provided visual and marketing support for eCommerce websites, improving user interfaces and design aesthetics.• Designed templates for micro-commerce websites, gaining experience in front-end development, WordPress integration, and feature development.

My first professional experience in design was an internship with GEMATouch, a startup specializing in RFID technology. I played a key role in redesigning their logo and website, gaining hands-on experience in agile, user-focused design within a fast-paced startup environment.

Apple’s focus on enriching lives through user-centered design has been a significant influence on my career. As a Specialist at Apple Retail, I witnessed firsthand the power of design to create delightful, impactful experiences. This experience has been a guiding light in my pursuit of excellence in design.

* Responsible for enforcing student housing policies and procedures.* Documented student interactions and violations.* Supervised apartment complex by performing scheduled inspections.

* Maintained daily operations of incoming phone inquiries and prospective student documentation.* Coordinated orientation events for prospective and returning students.* Processed incoming and outgoing marketing mail and student informatives.* Directed students to appropriate departmental assistance including: financial services, accounting, and student affairs.* Organized and maintained confidential student financial records.