Willem Bottema Email & Phone Number

Delft, South Holland, Netherlands

The coordination of the design process of the Service Management application TOPdesk.Designing new modules and functionalities.Supporting the development department to assure that they will build what is really needed. The developers have to understand the needs of the client, a condition which must be fulfilled before good software can be created.Communication between development and 'the rest of the world', which means our clients and the TOPdesk organization: marketing, sales, support and the consultancy department.

Delft, South Holland, Netherlands

Perform with processes: improve the implementation of ITIL in the PON organization. Also adjust the TOPdesk application in a way that it fits perfectly on the new implemented processes.

Senior Consultant/Project Lead at the Large Accounts team.

Het beschrijven en invoeren van de ITIL processen binnen de nieuwe regieorganisatie van Rijkswaterstaat.Het invoeren van de Service Management applicatie TOPdesk voor de regie organisatie van Rijkswaterstaat. Realiseren van de geautomatiseerde uitwisseling van incidenten en wijzigingen naar HP en Capgemini.

Bijbaan tijdens mijn studie Industrieel Ontwerpen

Industrial Design

Bachelor, Economics

Atheneum