Early Resolution Coach | Trainer | Team Leader
Current
2019 - Present
~7 yrs 4 mos
AeroLeads people directory · profile
Will Fraser Email & Phone Number
Contact Centre Coach | Trainer | Team Leader
at
Telecommunications Industry Ombudsman
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Contact Centre Coach | Trainer | Team Leader
Location
Melbourne, Victoria, Australia
Company size
Who is Will Fraser? Overview
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Quick answer
Will Fraser is listed as Contact Centre Coach | Trainer | Team Leader at Telecommunications Industry Ombudsman, a company with 204 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Will Fraser.
Will Fraser previously worked as Early Resolution Coach | Trainer | Team Leader at Telecommunications Industry Ombudsman and Senior Early Resolution Officer at Telecommunications Industry Ombudsman. Will Fraser studied at Mental Health First Aid Australia.
Company email context
Email format at Telecommunications Industry Ombudsman
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Telecommunications Industry Ombudsman
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Profile bio
About Will Fraser
I am an experienced learning and development professional, trainer and coach with experience in team leadership, human resources, contact centre and technical disciplines. I have a solid and highly regarded ability to positively transform business culture and processes by developing people through a consistent and measurable customer service approach.Areas of specialisation:- Training and facilitation- Coaching and mentoring- Training coordination and collateral maintenance- Continuous improvement
Current workplace
Will Fraser's current company
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Telecommunications Industry Ombudsman
7 roles · 28 years
Will Fraser work experience
A career timeline built from the work history available for this profile.
Senior Early Resolution Officer
- Coach approximately 50 contact centre employees and support five team leaders
- Jurisdictional and technical subject matter expert for all call centre employees
2015 - 2019
~4 yrs
Learning And Development Officer
- Train and coach new contact centre employees and Dispute Resolution Officers (50+ annually)
- Evaluate and develop training documentation and processes to provide recommendations for call-back and unresolved training programs
2014 - 2015
~1 yr
Early Resolution Officer
- Liaise with consumers and service providers to resolve telecommunication disputes in a professional, effective and efficient way, having regard for good industry practice, the TIO’s jurisdiction, policies and procedures
- Respond to consumer complaints and enquiries in person, via telephone and written correspondence.
2011 - 2014
~3 yrs
Music And Guitar Tutor: Primary, Secondary, And Adult Tuition
Self-Employed
2004 - 2011
~7 yrs
Customer Care Team Manager
· Managed a team of twenty four permanent and temporary staff· Developed, implemented and monitored performance appraisals and training plans
2001 - 2003
~2 yrs
Learning & Development Advisor
· Provided Learning & Development advice, consultancy and support for all contact centre development, technical training and related HRD initiatives across the business to 1100 employees· Effectively managed HRD expenditure relative to budget, approximately $570,000
1998 - 2001
~3 yrs
Team & coworkers
Colleagues at Telecommunications Industry Ombudsman
Other employees you can reach at tio.com.au. View company contacts for 204 employees →
RJ
Russell Joy Thomas
Colleague at Telecommunications Industry Ombudsman
West Melbourne, Victoria, Australia, Australia
View →
JG
Jack Guarino
Colleague at Telecommunications Industry Ombudsman
Melbourne, Victoria, Australia, Australia
View →
BJ
Barbara Jenner
Colleague at Telecommunications Industry Ombudsman
Melbourne, Victoria, Australia, Australia
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OF
Oswer Freddy Diaz
Colleague at Telecommunications Industry Ombudsman
Greater Barcelona Metropolitan Area, Spain
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CK
Catherine Koroma
Colleague at Telecommunications Industry Ombudsman
Melbourne, Victoria, Australia, Australia
View →
MD
Matt David
Colleague at Telecommunications Industry Ombudsman
Greater Melbourne Area, Australia
View →
AL
Amanda Liew
Colleague at Telecommunications Industry Ombudsman
Southbank, Victoria, Australia, Australia
View →
AR
Aileen Revina-Teatro
Colleague at Telecommunications Industry Ombudsman
Pakenham South, Victoria, Australia, Australia
View →
KW
Karen Winter
Colleague at Telecommunications Industry Ombudsman
Perth, Western Australia, Australia, Australia
View →
CB
Catherine Buttigieg
Colleague at Telecommunications Industry Ombudsman
Australia, Australia
View →
Russell Joy Thomas
Colleague at Telecommunications Industry Ombudsman
West Melbourne, Victoria, Australia, Australia
View →
JG
Jack Guarino
Colleague at Telecommunications Industry Ombudsman
Melbourne, Victoria, Australia, Australia
View →
BJ
Barbara Jenner
Colleague at Telecommunications Industry Ombudsman
Melbourne, Victoria, Australia, Australia
View →
OF
Oswer Freddy Diaz
Colleague at Telecommunications Industry Ombudsman
Greater Barcelona Metropolitan Area, Spain
View →
CK
Catherine Koroma
Colleague at Telecommunications Industry Ombudsman
Melbourne, Victoria, Australia, Australia
View →
MD
Matt David
Colleague at Telecommunications Industry Ombudsman
Greater Melbourne Area, Australia
View →
AL
Amanda Liew
Colleague at Telecommunications Industry Ombudsman
Southbank, Victoria, Australia, Australia
View →
AR
Aileen Revina-Teatro
Colleague at Telecommunications Industry Ombudsman
Pakenham South, Victoria, Australia, Australia
View →
KW
Karen Winter
Colleague at Telecommunications Industry Ombudsman
Perth, Western Australia, Australia, Australia
View →
CB
Catherine Buttigieg
Colleague at Telecommunications Industry Ombudsman
Australia, Australia
View →
7 education records
Will Fraser education
Education record
Mental Health First Aid Australia
Education record
Education record
Education record
Joan M Johnson Coaching
Education record
Education record
Education record
Alignments Australia
FAQ
Frequently asked questions about Will Fraser
Quick answers generated from the profile data available on this page.
What company does Will Fraser work for?
Will Fraser works for Telecommunications Industry Ombudsman.
What is Will Fraser's role at Telecommunications Industry Ombudsman?
Will Fraser is listed as Contact Centre Coach | Trainer | Team Leader at Telecommunications Industry Ombudsman.
Where is Will Fraser based?
Will Fraser is based in Melbourne, Victoria, Australia while working with Telecommunications Industry Ombudsman.
What companies has Will Fraser worked for?
Will Fraser has worked for Telecommunications Industry Ombudsman, Self-Employed, Agl, and United Energy.
Who are Will Fraser's colleagues at Telecommunications Industry Ombudsman?
Will Fraser's colleagues at Telecommunications Industry Ombudsman include Russell Joy Thomas, Jack Guarino, Barbara Jenner, Oswer Freddy Diaz, and Catherine Koroma.
How can I contact Will Fraser?
You can use AeroLeads to view verified contact signals for Will Fraser at Telecommunications Industry Ombudsman, including work email, phone, and LinkedIn data when available.
What schools did Will Fraser attend?
Will Fraser studied at Mental Health First Aid Australia.
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