Supported users both local and by phone with problem resolution andeducation.Assessed and responded to network system alerts, prioritizing seriousfaults to rapidly address downtimes.Troubleshot hardware and software to determine and rectify networkproblems.Provided detailed reporting on performed maintenance and repairs tosupport overall network health and recovery efforts.Configured, monitored and maintained email spam filter platforms likeProofPoint and virus protection software like SentinelOne.Configured and maintained network backup and recovery procedures likeVeeam and Wasabi.Replaced failed hardware in server rack systems, swapping hard disks,power supplies and other field serviceable components.Install, configure, and maintain ESXi Host Servers.Create virtual machines (workstations and servers) and implement them invarious workplaces.

Perform a variety of fulfillment duties for clients in their homes including delivery, installation and networkingPhone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devicesProvide timely updates to the client and store precinctsInstall home printers/PCs and perform data transfers/hard drive cloningDiagnose and repair printers, computers, and TVs onsite in client homesInstall home networking systems including wireless access points and mesh networks

• Engage prospective customers in retail locations, educating them about Tesla’s product offering, discuss benefits and answer questions they may have.• Drive the creation of in-store leads to meet personal and team sales goals and objectives.• Participate in monthly leadership development trainings led by top managers/directors in the company.• Collaborate with Field Energy Advisors to confirm in-home appointments.• Conduct in-store seminars and events for 20 or more people.• Continually solve and work through numerous software bugs and failures.• Work and perform with a minimum amount of supervision.

• Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted.• Inspire customers by showing them whats possible with technology.• Accumulate and apply the appropriate knowledge and expertise through continuous learning and self-development, enabling you to provide an excellent customer experience.• Stay current, and confident, driving profitable growth and achieving individual and company goals.• Ability to meet strict sales and company goals.• Maintain your departments merchandising and readiness to serve customers.• Troubleshoot complications with client A/V systems or PCs.• Ability to work successfully as part of a team