Will Gilchrist Email and Phone Number
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Membership and community management leader with 10 years of experience who specializes in developing key resources for client engagement and retention, program management, and strategic planning.Accomplishments• Recipient of the 2019 Young Leader Award from the New York Society of Association Executives, which recognizes a young professional who has contributed significantly to serving the association and non-profit community. • Lead three-person membership department for a global society serving 200,000 risk practitioners in 75 countries. Design recruitment and retention processes and increasing organizational efficiencies that increased membership by 8% from 2022 to 2023. • Reexamined user experience processes to allow customers to interact with client services more efficiently, resulting in over 90% member retention rate from 2022-2023. Core CompetenciesProgram Management | Member Engagement | Constituent Services | Relationship Building | Customer Relationship Management (CRM) Software | Board Management | Volunteer Leadership | Mentorship | Project Management | Recruitment and Retention | Strategic Planning | Public Speaking | Community Management | Social Media Administration | Retention Marketing | Board Governance | Process Improvement | Stakeholder Management | Conflict Management | Risk ManagementLeadership PrinciplesCustomer Obsession | Bias for Action | Seeking Knowledge | Transparency in Communication | Invent and Simplify
Scrum Alliance
View- Website:
- scrumalliance.org
- Employees:
- 252
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Head Of MembershipScrum Alliance Aug 2024 - PresentSeattle, Washington, United States
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Director, Member And Chapter EngagementRims (Risk And Insurance Management Society, Inc.) Jan 2023 - Aug 2024Seattle, Washington, United StatesMembership Management – 30% | Team Leadership – 30% | Community Engagement – 25% | Program Design – 15%• Oversee all membership and community management operations for a global society serving 200,000 risk professionals in 75 countries. Responsible for over $2 million in annual revenue• Lead dedicated customer service team which manages all member recruitment and retention efforts and creates customer satisfaction programs, resulting in 8% growth in member base. • Champion RIMS global network of 80 chapter communities and train volunteers on strategies to best promote organization’s mission and value proposition.• Supervise internal teams to execute projects in membership recruitment, customer service, and create programs, products and services that add value and enhance engagement.• Engage with third party partners and vendors to onboard vital technology to increase member satisfaction. Responsible for the design and launch new community platforms, management tools, and a revamped online user experience. -
Associate Director, Member EngagementRims (Risk And Insurance Management Society, Inc.) Jun 2022 - Jan 2023Seattle, Washington, United StatesProgram Management – 40% | Community Management – 30% | Program Design – 15% | Member Engagement – 15%• Maintain relationships with over 600 risk leaders and communicate consumer sentiment on RIMS programs to executive leadership and recommend improvements. • Lead global network of 80 local communities and train volunteers on strategies to best promote organization’s mission and value proposition. • Collect feedback from key customer segments to design 5 new programs in 2022 to encourage professional development and community engagement. • Lead team of internal stakeholders to redesign member experience portal on website and database to increase efficiency and increase retention 10% year-over-year.
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Senior Member & Chapter Programs ManagerRims (Risk And Insurance Management Society, Inc.) Jan 2020 - Jun 2022New York, New York, United StatesMember Engagement – 40% | Community Management – 30% | Product Management – 15% | Program Management– 15% • Collaborated with university stakeholders to engage next generation of professionals. Oversaw 3 annual scholarship programs honoring over 100 students, 5 events, and an annual student competition. • Led global network of 80 communities and educated volunteers on strategies to best promote RIMS value proposition.• Trained volunteers on best practices and strategic tips to best meet community membership and engagement targets. • Oversaw RIMS online community and affiliate websites, with over 6,000 users and nearly 30,000 visitors annually. Partnered with platform host to address any technical issues and recommend improvements.
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Member Relations ManagerRims (Risk And Insurance Management Society, Inc.) Sep 2016 - Jan 2020Greater New York City AreaProgram Management – 40% | Member Engagement – 25% | Community Management – 25% | Relationship Building – 10%• Directed student programming, including a global scholarship awarded to 37 students annually, and a student competition.• Served as staff leader and liaison for 3 internal volunteer committees focused on achieving RIMS strategic goals. • Acted as liaison between 78 global communities and organization leadership and Board of Directors. Surveyed community leaders and built key relationships to solicit feedback on key programs.• Oversaw RIMS online community and affiliate websites, with over 6,000 users and nearly 30,000 visitors annually.
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Certification And Designation ManagerRims (Risk And Insurance Management Society, Inc.) Jan 2016 - Sep 2016Greater New York City AreaProgram Management – 50% | Program Design – 30% | Relationship Management – 20%• Partnered with senior leadership to develop criteria and processes ahead of launch of organization’s certification program. • Served as program manager for national educational program and designation for risk managers in Canada• Build relationships with key internal stakeholders and external subject matter experts to design systems and create content for execution of certification activities.
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Member Program AssociateRims (Risk And Insurance Management Society, Inc.) Mar 2015 - Jan 2016Greater New York City AreaProgram Administration – 40% | Database Administration – 30% | Client Services – 30%• Served as program administrator for student scholarship programs, constituent awards, and assisted in the management of free content programs, webinars, and community groups. • Provided detailed analysis and maintained data integrity of organization’s customer relationship management system of over 10,000 members and nearly 50,000 contacts. • Acted as main contact for inquiries and questions on member programs and solicited ideas for new resources.
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AssociateBlakey & Agnew Llc May 2013 - Jun 2014Washington, DcEvent Management – 35%, Public Relations – 35%, Board Administration – 30%• Provided event management support to plan and execute conference involving government officials from United States, Mexico, and Canada. • Developed press releases and managed social media posts pertaining to developments in freight transportation policy. • Provided administrative support to geospatial engineering advisory board. -
Development AssistantBerger Hirschberg Strategies Jan 2013 - May 2013Greater New York City AreaCompiled detailed background briefs for high level meetings with corporate and nonprofit donor partners.Identified candidates for potential involvement with nonprofit organizations to develop sponsor relationships.Assisted the Director of Development in outreach on behalf of nonprofit organizations and elected officials.Maintained databases of potential and current donors and provided research on potential new markets.
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Member Of Field Team2012 Congressional Campaign Sep 2012 - Nov 2012Newton, MassachusettsServed as volunteer recruitment liaison on college campuses to educate students on candidate positionsResearched policy positions and identified differences between candidate and opponent for use in printed materials and talking pointsTrained volunteers to serve as poll workers and precinct captains on Election DayLed groups of volunteers in phone banking and canvassing efforts to create awareness of candidate positions and encourage community engagement.
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Government Affairs StaffAta Jun 2012 - Aug 2012Washington D.C. Metro AreaResearched and provided legislation and federal policies relating to employment programs in the trucking industry for veteransMonitored activity in the House Committee on Transportation and Infrastructure for pertinent updates regarding transportation legislation. Assisted the PAC Manager in donor outreach and database managementConducted policy research using the Congressional Record and legislation tracking systems.
Will Gilchrist Skills
Will Gilchrist Education Details
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Political Science And Government
Frequently Asked Questions about Will Gilchrist
What company does Will Gilchrist work for?
Will Gilchrist works for Scrum Alliance
What is Will Gilchrist's role at the current company?
Will Gilchrist's current role is Head of Membership, Scrum Alliance | Driving Member Engagement, Building Communities, Program Manager.
What is Will Gilchrist's email address?
Will Gilchrist's email address is jg****@****rwu.edu
What is Will Gilchrist's direct phone number?
Will Gilchrist's direct phone number is +120166*****
What schools did Will Gilchrist attend?
Will Gilchrist attended Roger Williams University.
What are some of Will Gilchrist's interests?
Will Gilchrist has interest in Politics, Children, Health.
What skills is Will Gilchrist known for?
Will Gilchrist has skills like Political Campaigns, Community Outreach, Policy Analysis, Political Science, Legislative Research, Writing, Canvassing, Event Management, Volunteer Training, Project Management, Student Engagement, Sponsorship Management.
Who are Will Gilchrist's colleagues?
Will Gilchrist's colleagues are Lisa Reeder, Malene Marie Bendixen Jacobsen, Ambeeka Luthra Verm, Zubina T., Bate Derrick Bate, Emmanuel Boateng-Gyabah, Rod Claar, Csm, Cspo, Csp, Csd, Cst.
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Will Gilchrist
Miami-Fort Lauderdale Area -
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Will Gilchrist
Experienced Digital Transformation & Supply Chain Integration ProfessionalAtlanta Metropolitan Area -
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