Will Gilchrist Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Membership Management – 30% | Team Leadership – 30% | Community Engagement – 25% | Program Design – 15%• Oversee all membership and community management operations for a global society serving 200,000 risk professionals in 75 countries. Responsible for over $2 million in annual revenue• Lead dedicated customer service team which manages all member recruitment and retention efforts and creates customer satisfaction programs, resulting in 8% growth in member base. • Champion RIMS global network of 80 chapter communities and train volunteers on strategies to best promote organization’s mission and value proposition.• Supervise internal teams to execute projects in membership recruitment, customer service, and create programs, products and services that add value and enhance engagement.• Engage with third party partners and vendors to onboard vital technology to increase member satisfaction. Responsible for the design and launch new community platforms, management tools, and a revamped online user experience.

Seattle, Washington, United States

Program Management – 40% | Community Management – 30% | Program Design – 15% | Member Engagement – 15%• Maintain relationships with over 600 risk leaders and communicate consumer sentiment on RIMS programs to executive leadership and recommend improvements. • Lead global network of 80 local communities and train volunteers on strategies to best promote organization’s mission and value proposition. • Collect feedback from key customer segments to design 5 new programs in 2022 to encourage professional development and community engagement. • Lead team of internal stakeholders to redesign member experience portal on website and database to increase efficiency and increase retention 10% year-over-year.

New York, New York, United States

Member Engagement – 40% | Community Management – 30% | Product Management – 15% | Program Management– 15% • Collaborated with university stakeholders to engage next generation of professionals. Oversaw 3 annual scholarship programs honoring over 100 students, 5 events, and an annual student competition. • Led global network of 80 communities and educated volunteers on strategies to best promote RIMS value proposition.• Trained volunteers on best practices and strategic tips to best meet community membership and engagement targets. • Oversaw RIMS online community and affiliate websites, with over 6,000 users and nearly 30,000 visitors annually. Partnered with platform host to address any technical issues and recommend improvements.

Greater New York City Area

Program Management – 40% | Member Engagement – 25% | Community Management – 25% | Relationship Building – 10%• Directed student programming, including a global scholarship awarded to 37 students annually, and a student competition.• Served as staff leader and liaison for 3 internal volunteer committees focused on achieving RIMS strategic goals. • Acted as liaison between 78 global communities and organization leadership and Board of Directors. Surveyed community leaders and built key relationships to solicit feedback on key programs.• Oversaw RIMS online community and affiliate websites, with over 6,000 users and nearly 30,000 visitors annually.

Greater New York City Area

Program Management – 50% | Program Design – 30% | Relationship Management – 20%• Partnered with senior leadership to develop criteria and processes ahead of launch of organization’s certification program. • Served as program manager for national educational program and designation for risk managers in Canada• Build relationships with key internal stakeholders and external subject matter experts to design systems and create content for execution of certification activities.

Greater New York City Area

Program Administration – 40% | Database Administration – 30% | Client Services – 30%• Served as program administrator for student scholarship programs, constituent awards, and assisted in the management of free content programs, webinars, and community groups. • Provided detailed analysis and maintained data integrity of organization’s customer relationship management system of over 10,000 members and nearly 50,000 contacts. • Acted as main contact for inquiries and questions on member programs and solicited ideas for new resources.

Washington, Dc

Event Management – 35%, Public Relations – 35%, Board Administration – 30%• Provided event management support to plan and execute conference involving government officials from United States, Mexico, and Canada. • Developed press releases and managed social media posts pertaining to developments in freight transportation policy. • Provided administrative support to geospatial engineering advisory board.

Greater New York City Area

Compiled detailed background briefs for high level meetings with corporate and nonprofit donor partners.Identified candidates for potential involvement with nonprofit organizations to develop sponsor relationships.Assisted the Director of Development in outreach on behalf of nonprofit organizations and elected officials.Maintained databases of potential and current donors and provided research on potential new markets.

Newton, Massachusetts

Served as volunteer recruitment liaison on college campuses to educate students on candidate positionsResearched policy positions and identified differences between candidate and opponent for use in printed materials and talking pointsTrained volunteers to serve as poll workers and precinct captains on Election DayLed groups of volunteers in phone banking and canvassing efforts to create awareness of candidate positions and encourage community engagement.

Washington D.C. Metro Area

Researched and provided legislation and federal policies relating to employment programs in the trucking industry for veteransMonitored activity in the House Committee on Transportation and Infrastructure for pertinent updates regarding transportation legislation. Assisted the PAC Manager in donor outreach and database managementConducted policy research using the Congressional Record and legislation tracking systems.