William Gonzalez Email & Phone Number

Las Vegas, Nv, Us

In my current role, I handle the production, execution, and analysis of assurance testing, a process that plays a crucial role in assessing the regulatory and operational effectiveness of vital business processes and controls. My contributions have assisted the business in resolving significant regulatory issues. For data analysis, I employ various data warehousing programs and dashboard toolsets. I am tasked with the responsibility of maintaining all assurance testing code, initiating necessary changes as per requirements. Additionally, I work closely with the business units to develop semi-automated controls, a strategic move that enhances process efficiency. My role also involves comprehensive reporting and careful maintenance of our entire control inventory, which allows us to track our year-to-date progress towards eliminating manual processes.

Orlando, Florida, United States

I was responsible for reviewing and evaluating business processes, and subsequently developing comprehensive reports utilizing tools like Access and Excel. I monitored and analyzed reports from our core processor and other internet banking applications to maintain optimal workflow efficiency. My tasks also involved developing cash management products, conducting training for personnel, and processing ACH origination requests daily while ensuring policy adherence.

Summerlin South, Nevada, United States

In my previous role as a Workforce Analyst, I utilized my analytical skills to study workflow volumes and trends, leading to the development of real-time staffing solutions that bolstered operational efficiency. Leveraging my expertise in VBA, I created automated solutions to streamline processes, saving time and improving accuracy. Additionally, my role involved mentoring, coaching, and training team members, a responsibility that significantly increased overall productivity. Through forecasting, I was able to predict call trends, thereby enhancing the proactive management of workloads. My collaborative approach facilitated effective communication with higher management, helping to address requests and queries related to business unit activities promptly and efficiently. This multifaceted role provided a dynamic environment that allowed me to apply my problem-solving skills, foster teamwork, and continuously strive for process improvement.