William Gronek, Csm, A-Csm Email & Phone Number

Santa Ana, California, United States

Supporting various initiatives for the Wholesale Lending line of business. Additional details to follow.

Irvine, California, United States

Acquisition from Ntersol, I continue to work with Product owners and Scrum teams to provide World Class Technology Solutions.-Set and Lead Scrum Ceremonies including Daily Standup, Grooming, Sprint Planning and Retrospectives-Work with Team members to make sure the Sprint Cadence is followed and work to clear roadblocks during the Sprint.-Monitor and help.

Irvine, California, United States

Work with Clients, Analysts, Development team and Quality Assurance to deliver world class software solutions.

Lake Forest / Irvine CA

- Sprint lead (Scrum master) for two(2) sprint teams -Prepare sprint workload -Maintain Kanban boards for Visibility/Transparency -Manage Sprints for small projects -Hold daily stand up meetings -

Lake Forest, CA

- Address Enhancement inquiries from System users as well as review and address defects. - Research defects and gather Business requirements by interviewing stakeholders and System developers.- Draft System Requirement Specification documents and submit them for Stakeholder sign off- Present signed off requirement documents to System Developers and Quality.

Irvine, CA

• Managed essential process documentation and project implementation of functional and technical solutions by collaborating with business partners to gather business requirements, provide expertise and guidance and help.
• Consolidation of Claims Handling Platforms, resulting in cost savings in reduction of support dollars and resources for multiple platforms.
• New Business Onboarding through the implementation of new Specialty Business resulting in increased revenue.
• Reduction of physical IT footprint through the migration of Applications from outdated servers.

Irvine, CA

• Supported the development of application enhancements and new development efforts by providing technical expertise, partnering with key stakeholders and reviewing application requirements and use cases to ensure.
• Capture of requirements for system functionality enhancements leading to shorter claims cycle, improving claims production.
• Redesign of Claim letters, maintaining compliance, avoiding fines and reducing negative audit findings.
• Implemented integration of new glass vendor in current claim handling platform, reducing business costs for claims unit.

Irvine, CA

Supported the development of application enhancements and new development efforts by providing technical expertise, partnering with key stakeholders and reviewing application requirements and use cases to ensure application system functionality

Irvine, CA

• Engaged with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Managed design or redesign of processes or projects. Integrated best practices.
• Selected to represent Claims Unit for transition from Countrywide to Bank of America. The Claims unit was the first to complete the transition in the entire project.
• Utilized expertise to assist IT support functions post-transition for the Claims unit ensuring efficiency and reducing time spent off- line.
• Facilitated focus group meetings to identify system enhancement opportunities that resulted in improved user experience.

Irvine, CA

Engaged with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques. Assisted with reviews of Managing General Agents offsite. Addressed claim handling deficiencies noted by senior management. Provides assistance in various transition projects with ownership migration.

Irvine, CA

• Responsible for maintaining a claim portfolio, handling of claims investigation, interpretation of policy as it pertains to the loss, making coverage determinations and issuance of indemnity payments or denial of the.
• Consistently a top performer in the Lender Place Claims unit.
• Recognized by both my peers and management for exceptional claims handling and Customer service.
• Selected by management to work on a remote catastrophe team for Hurricane Isabel in Virginia Beach, VA.

Associate'S Degree, Business/Commerce, General

Education record