Will Hall Email & Phone Number

Nanaimo, Bc, Ca

Nanaimo, Bc, Ca

-Responsible for daily billing, customer relations, and support related issues.-Answered Trouble tickets and customer email in timely fashion -Managed Linux server distribution installation, configuration, security and administration-Produced reliable WHM/Cpanel & Plesk shared and dedicated hosting setups-Built Secure communication platforms using UnReal IRCd servers and SSL encryption-Focused on security, tamperproof networking and system hardening-Implementation of automation systems for end-user setup and management-Produced technical documentation for customers and customer service.-Maintained excellent relationships with customers, field service, sales and marketing people.-Performed project management functions in IT related areas such as rollouts and upgrades.-Supported application, email and print servers, desktops computer systems and peripherals.Demonstrated knowledge and personal experience of products and services while participating in the creation of client rapport and ensure satisfaction and loyal customers.

- Performed Troubleshooting, Repair, Spyware and Virus Removal.- Proficient with PC System Design and Construction as well as Network Setup & configuration.- Handled all aspects of Microsoft and Linux System Servicing.- Completed Linux Firewall, Monitoring, and Advanced Router Configurations- Fulfilled Apache and IIS Web Server Configurations- Managed File & Print, Samba, and NAS Server implementations- Facilitated Microsoft and Linux Software Tutoring- Comfortable with all aspects of Software, Hardware Installation and Troubleshooting- Managed Clients Of all Size, Residential, Small Office, and Enterprise SolutionsAspired to ensure customer satisfaction and develop individual methods for future prevention of common computing issues with a focus on informing and educating as opposed to just finding a remedy for a specific problem.

Vancouver, Canada Area

Calgary, Alberta

-Creation, Detailing and Implementation of organic SEO & Paid Search campaigns-Provided Actionable Keyword Research, Competitive Analysis and Advanced Link building -Proficient in Advanced Google Analytics, Web Master Tools and Google Apps implementation-Currently Hold a Google AdWords Advanced Search Certification & Advanced Bidding Strategies-Managed office network and computer infrastructure, printers, software, email and support. -Administrated website hosting platforms, servers, and email with an automation specialization-Sought profitable online marketing opportunities for side projects-Led Social Media Optimization & Management, Content Syndication, Outreach and Article Distribution-Performed Technical & Content Based On-Page Optimization-Responsible for bi-weekly touch points with each client and monthly client reporting-Tweaked User Experience & Information Architecture for best conversion and friendliness Provided analytics-based digital marketing recommendations to clients across multiple platforms: organic search, paid search, social, video and content. Also Led organic search efforts for clients, including strategy and implementation of both on-page and off-page recommendations. Contributed to social media campaigns as needed.

-High speed ADSL internet orders, configuration, support, and installation.-Webhosting, email service, mailing list, VoIP solution, DNS and dial up internet service sales. -Microwave wireless and fibre optic network design and price quotations.-Ensured customers understood common jargon and concepts.-Provided computer help desk support and technical training on hardware/software to end users.-Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions-Set up and maintained a laboratory to simulate and reproduce customer problems.-Contributed to technical documentation, and produced technical memos for released products.Directly responsible for many aspects of fluid day to day operation and efficiency including: DSL hardware migrations, mailing list user count audits, Hostopia/RODOPI billing dispute audit, in bound sales calls, customer account creation, trouble ticketing and up-sale of products and services.