● Worked within the security tools team with a focus on supporting DLP, antimalware, encryption, VPN, vulnerability scanner, and ATP tools on macOS and Linux endpoints.● Communicated with product owners of each of the security tools and their teams on a frequent basis to ensure like for like functionality between macOS, Windows, and Linux.● Acted as the single point of contact companywide for all issues related to the security tool stack on macOS and Linux.● Collaborated with senior security engineers regularly to understand Caterpillars' security posture and how to properly harden endpoints. Technologies Utilized: • Symantec DLP, Endpoint Protection, and Endpoint Encryption, CarbonBlack ATP, Qualys Vulnerability Scanner, MacOS, Ubuntu Landscape, JAMF, PowerShell, AD

● Worked with a small team to support all aspects of technology for 700+ employees across 12+ locations both in-person and remotely, part of a weekly, rotating, after hours, on-call schedule● Created tickets after making initial contact with users over the phone, in person and via email, managing, prioritizing and updating users on the status of each ticket as progress is made in resolving the issue promptly.● Performed troubleshooting on a wide range of hardware and software issues and presenting complex technical concepts and resolutions to users in a straight forward and easy to understand fashion.● Managed user accounts within Active Directory, G Suite, and numerous OEM vendor portals.Technologies Utilized: • MDT, AD, Windows Server, Lansweeper, PowerShell, ESET Endpoint Security, OS Ticket, Unifi, G Suite, Info5, Fusion, UltraVNC, Sonicwall

● Supported university faculty across 4+ buildings on campus by responding primarily in-person to help desk tickets.● Efficiently imaged new computers to be deployed across campus for both student and faculty use as well as safely migrating user data from old PCs to their new replacements.● Upheld HIPAA compliance when supporting the speech and hearing clinic by keeping patient data secure.● Developed time management skills by taking a full course load during employment.Technologies Utilized: • MDT, Windows, Mac OS, Cherwell, Office 365