William Galvin Email & Phone Number

Champion the strategic company vision for operations across 5 licensed retail and multi-brand, specialty footwear stores, stewarding over $6.5M in annual sales. Work closely with HR, legal, sales, marketing, and other departments to direct policy, procedure, and process implementation, from business development and finance to workforce planning and inventory management. Analyze competitor and consumer demand data to identify trends in target markets and deploy high-ROI strategies to increase share.Key Accomplishments:Mentor executive and management leaders, as well as travel to store sites to provide hands-on support, driving sales, communicating corporate initiatives, and establishing performance metrics to realize revenues growth and increase customer satisfaction.Partner with merchandising teams to optimize purchasing processes, maximize product flow, and improve supply chain. Innovate and deploy robust loss prevention programs, enhancing inventory management, and establishing industry leading antitheft protocols.Design reporting tools and templates for inventory management and cash flow forecasting.Produced a companywide policy handbook that met OR/WA state L&I compliance, reducing risk and liability to the company, and illuminating employee rights.

Executed business directives and activities on behalf of the CEO, presiding over the design and implementation of companywide business plans. Advised all executive departments, as well as store management teams on best operational practices. Reviewed and assessed store financial and customer service performance reports to identify risks and implement corrective improvements. Established budgets and developed strategies to maintain and achieve long-term profitability goals. Ensured compliance with government and industry regulations to eliminate risks. Recruited, trained, and mentored store management teams.Key Accomplishments:Liaised with commercial real estate developers, vendors, and business stakeholders to negotiate favorable contracts.Spearheaded money saving lease and rent deferral negotiations with landlords during pandemic closures. Mentored furloughed store managers and employees, negotiated return wages, and ensured safe and compliant workplace conditions and operations upon reopening.Remained abreast of industry and consumer trends to glean potential business opportunities, presenting proposals to the CEO and stakeholders. Successfully adapted business operations to navigate the global economic crisis of the 2020-2022 Covid-19 pandemic, innovating a "closed door" model to sustain sales while maintaining a healthy balance sheet and payroll.

Traveled to stores to provide executive support on overall operations and business performance. Coordinated various departments to ensure efficient functioning and alignment with organizational objectives. Analyzed market trends and competition to capitalize on opportunities for expansion and drive growth. Initiated and maintained relationships with key stakeholders, including clients, suppliers, and partners. Managed budgets, expenses, and financial performance to optimize profitability. Key Accomplishments:Designed and implemented an employee training program, reducing onboarding timeline by over 50%.Provided training and guidance to store leadership and personnel, encouraging teams to take ownership in delivering positive client experiences.Evaluated KPIs and implemented corrective actions to enhance productivity and performance.Ensured compliance with regulatory requirements and industry standards.

Traveled to stores to provide executive support on overall operations and business performance. Coordinated various departments to ensure efficient functioning and alignment with organizational objectives. Analyzed market trends and competition to capitalize on opportunities for expansion and drive growth. Initiated and maintained relationships with key stakeholders, including clients, suppliers, and partners. Managed budgets, expenses, and financial performance to optimize profitability. Key Accomplishments:Designed and implemented an employee training program, reducing onboarding timeline by over 50%.Provided training and guidance to store leadership and personnel, encouraging teams to take ownership in delivering positive client experiences.Evaluated KPIs and implemented corrective actions to enhance productivity and performance.Ensured compliance with regulatory requirements and industry standards.

Rapidly rose through the ranks from a sales associate to store leadership, overseeing daily store operations. Recruited, trained, scheduled, and supervised staff to deliver exceptional customer service and achieve sales targets. Served as the main point of contact to address customer inquiries, resolve complaints, and encourage repeat patronage. Controlled expenses, prepared financial reports, and established budgets. Monitored inventory levels, ordered stock, and implemented inventory control measures to minimize losses. Planned and scheduled labor hours to ensure adequate store coverage and provide positive guest and employee experiences.Key Accomplishments:Averaged a 7% increase in sales YOY from 2007-2017. Maintained store performance through the global economic crises of the 2008 recession.Oversaw visual merchandising to create an attractive organized store layout to increase sales.Analyzed sales data to inform marketing initiatives and promotions to grow brand awareness and drive sales.Identified and proactively addressed operational challenges and continuously implemented process improvements.