William Bailey Email & Phone Number

Round Rock, Tx, Us

Round Rock, Tx, Us

Austin, Texas, Us

Anchorage, Alaska, Us

I am currently the team lead for the Alaska Communications IT infrastructure department. I supervise the network and system administrator team members. Our team manages the company network, compute and storage infrastructure. My recent successful project deployments include:Migration from Exchange on premise to Office 365.Migration from Skype for Business on premise to Office 365.Bitlocker MBAM deployment.SCCM 2012 current branch.Windows 10 Enterprise standard image.VMWare infrastructure upgrade from 5.1 to 6.5.Antivirus product migration.Logrhythm SIEM deployment.Established security incident response procedures.Storage archive migration project.AD integrated user provisioning process improvement.Deployed Multi Factor Authentication MFA.Windows 10 hard link deployment project.

Anchorage, Alaska, Us

Member of tier 3 enterprise platform architecture group, this team was assembled to establish IT standards, policies, and procedures, as well as research and implement new technologiesProject manager and sole resource on several key IT projects, PM tasks included gathering requirements, design, develop, deployment, and trainingProject notables:ADFS Microsoft cloud deployment for 0365Microsoft Direct Access deployment SolarWinds patch manager implementation BYOD implementationEndpoint encryption deploymentDeployed Exchange 2010Deployed upgraded VMware infrastructure to 5.1Deployed Citrix XenApp 6.5Deployed System Center Configuration Manager infrastructure (2012, 2007)Deployed Windows 7 using Zero touch OSDUpgraded Active Directory Domain/Forest to 2008R2Deployed Windows Server 2008 Deployed Office 2007 to entire companyPerformed antivirus software upgrade on all systems (vendor switch)Established standard procedures for patch management and deploymentSupport existing IT infrastructure by resolving escalated server/desktop issuesEstablished standard installation, administration, maintenance and training documentation for new and existing systems

Anchorage, Alaska, Us

Managed the IT Service Desk call center, supervised staff of six consisting of two helpdesk technicians and four pc support technicians in supporting over 1000 employees across over 15 locations statewideResponsible for all desktop hardware and software systems at corporate headquarters as well as all outlining areas statewideAssume overall financial accountability for the IT Service Desk department including developing and managing an annual IT budget of $300KSuccessfully implemented multiple IT projects ranging from $10K to $60K, provided the technology, knowledge and vision to support the company's business objectivesResponsible for working with vendors to define hardware standards for desktops and peripherals that meet the company's business needsCreated and managed standard desktop images for employees based on job position, images were configured with corporate software and security policies

Anchorage, Alaska, Us

Provided desktop support for over 1000 employees statewide, traveled to remote locations for onsite supportDeveloped and tested software images that meet department needs and company standardsLead and coordinated implementations and deployments to ensure projects achieved operational objectives on time and within budgetResponded to trouble tickets generated by Help Desk staff to assist employees with PC related problemsWorked closely with System Administers to diagnose and test client/server configurations

Anchorage, Alaska, Us

Worked with external customers from initial contact to final resolution to address customer issues and requestsSupported internet service end users through telephone, email and web access. Evaluated and responded to incoming telephone, voice mail, and email requests from customers related to their internet connectionProvided troubleshooting solutions and logged all service issues to ensure problem resolution. Identified and analyzed the customer's hardware to determine actual cause of the problem