William Benham Email & Phone Number

• Responsible for accurate and timely processing of loan payment corrections, loan modifications, due date changes, loan fee refunds, etc. on all consumer loan products
• Work with outside vendors, like car dealers or insurance companies, on issues that may relate to a members existing loan
• Upsell and explain related products (Credit Life, Credit Disability, Debt Protection, GAP, MRC, etc.) in accordance with established service levels and member need.
• Assist and support credit union team members and members with pre- and post-closing loan functions, credit analysis, maintenance and inquires as they relate to lending
• Nationwide Multistate Licensing System (NMLS) certified.
• Understand and apply the restrictions and process for Military Lending Act.

Madison, Wisconsin, United States

• Develop strong connections with returning and new customers to cross-sell products that benefit company and customer.
• Assist in the initial process of loan applications.
• Assist members with general account needs and requests such as debit card prints,simple transactions and account inquiries.
• Manage time to perform designated tasks in a timely and efficient manner through theworkday with balance between customer and company needs.

Mayflower, Arkansas, United States

• Performed general transactions with a positive attitude for strong company representation and maintained a balanced drawer throughout the work day between the vault and personal bank.
• Assisted members with account issues to find good resolutions that built teller, customer, and rapport.
• Developed working relationships with business accounts with Centennial Bank to provide service and support for all transactions without issue, or correct issues in a timely manner without harming interworking.
• Offered information on products and services, such as loan, credit card, and new account openings.
• Worked with Loan Officers and Customer Service to provide a well-rounded experience to all interested customers, and their needs.
• Processed new accounts for safety deposits, made new account debit cards, and recommended products and services.

Conway, Arkansas, United States

• Maintain a starting drawer of $1000 dollars for change and money distributions throughout the business day.
• Provide a positive shopping experience for customers and refer them to management representatives if unable to help with a specific need.
• Manage time between organization of merchandise throughout the store and in the back room.
• Process returns, refunds, exchanges, credit card sign ups, and purchases for strong customer service.
• Upsell products depending on customer need, and want.
• Well-developed understanding all products on sales floor to answer questions and direct as needed.