William Benham Email & Phone Number

• Responsible for accurate and timely processing of loan payment corrections, loan modifications, due date changes, loan fee refunds, etc. on all consumer loan products• Work with outside vendors, like car dealers or insurance companies, on issues that may relate to a members existing loan• Upsell and explain related products (Credit Life, Credit Disability, Debt Protection, GAP, MRC, etc.) in accordance with established service levels and member need. • Assist and support credit union team members and members with pre- and post-closing loan functions, credit analysis, maintenance and inquires as they relate to lending• Nationwide Multistate Licensing System (NMLS) certified.• Understand and apply the restrictions and process for Military Lending Act.• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input.• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Madison, Wisconsin, United States

Develop strong connections with returning and new customers to cross-sell products that benefit company and customer.• Assist in the initial process of loan applications.• Assist members with general account needs and requests such as debit card prints,simple transactions and account inquiries.• Manage time to perform designated tasks in a timely and efficient manner through theworkday with balance between customer and company needs.

Mayflower, Arkansas, United States

• Performed general transactions with a positive attitude for strong company representation and maintained a balanced drawer throughout the work day between the vault and personal bank. • Assisted members with account issues to find good resolutions that built teller, customer, and rapport. • Developed working relationships with business accounts with Centennial Bank to provide service and support for all transactions without issue, or correct issues in a timely manner without harming interworking relationship. • Offered information on products and services, such as loan, credit card, and new account openings. • Worked with Loan Officers and Customer Service to provide a well-rounded experience to all interested customers, and their needs. • Processed new accounts for safety deposits, made new account debit cards, and recommended products and services.

Conway, Arkansas, United States

• Maintain a starting drawer of $1000 dollars for change and money distributions throughout the business day. • Provide a positive shopping experience for customers and refer them to management representatives if unable to help with a specific need. • Manage time between organization of merchandise throughout the store and in the back room. • Process returns, refunds, exchanges, credit card sign ups, and purchases for strong customer service. • Upsell products depending on customer need, and want. • Well-developed understanding all products on sales floor to answer questions and direct as needed.