William (Bill) Devlin Email & Phone Number

Worldwide, Us

Supervises the Desktop Team operation resources. Supervises all aspects of the Firm's enterprise desktop environment. Supervises the Desktop Team daily operations and priorities. Supervises the Desktop Management Systems process to ensure documentation and procedures are aligned with solutions implemented; Desktop Management Systems. Provides guidance to Applications Analyst to analyze, understand, and resolve technically complex issues through a high-level in-depth research and analysis to a high-level remediation on all incidents, and resolves technical issues. Performs technical work and provides technical assistance to the Desktop Engineering for the purpose of architecting, development, testing, deployment and maintaining a reliable and stable technology desktop infrastructure and applications. Mentors Desktop Team and emphasize continuing development. Establishes and maintains effective working relationship with the Desktop Team, IT Managers, Network Operations Manager, Project Coordinators, and Senior Managers to actively build a healthy working relationships to continually improve users’ business objectives.Contributes to the long-term effectiveness and success of the organization by participating in the development, evaluation, and execution of operating and strategic plans, training and supporting other departments in the use of technology. Knowledge of the Firm policies and procedures. Serving as a district liaison with vendors. Expert level knowledge and experience in MSI/MST. Expert level knowledge and experience in software packaging tools. Expert level knowledge and experience in SCCM version 6 and above. Expert level knowledge and experience in App-V version 4 and above. Expert level of knowledge in Microsoft Windows 7 Operating Systems and Windows 8.1. Expert level knowledge and experience in Microsoft Office Suite version 2010 and above. Expert level knowledge and experience in WorkSite Document. Advanced level knowledge in Citrix.

Worldwide, Us

Altirirs\Symantec Management Platform: Deployment and Management (Desktops\citrix servers, application packaging and delivery) - Deployment Server 6.9 and Symantec Notification Server 7.1 sp1Microsoft APPv - Sequencing and DeliveryWindows 7 desktop deployment and design (Windows 7 64bit sp1, and Windows 7 Embedded)Deskotp Management tools used:(Group Policy, Group Policy Preferences, and ProfileMaker)Permissions Elevation Solution (Beyond Trust Powerbroker for Desktops 5)Specialties:Altiris Notification Server - Inventory solution- Software delivery- Software Portal- Asset Management - SVS- Patch ManagementAltiris Deployment Server- International OS deployment and support- Single image regradless of hardware or location- Virtual PC Deployment and ImagingCitrix XenAppSharepoint WSS - WorkflowsVirtual Windows deployment on MacMicrosoft Group Policy PerferencesMicrosoft AppV - expert levelWindows 7Windows 8

Worldwide, Us

Altirirs\Symantec Management Platform: Deployment and Management (Desktops\citrix servers, application packaging and delivery) - Deployment Server 6.9 and Symantec Notification Server 7.1 sp1Microsoft APPv - Sequencing and DeliveryWindows 7 desktop deployment and design (Windows 7 64bit sp1, and Windows 7 Embedded)Deskotp Management tools used:(Group Policy, Group Policy Preferences, and ProfileMaker)Permissions Elevation Solution (Beyond Trust Powerbroker for Desktops 5)

• Corporate wide integration of Systems Center Configuration Manager 2007 R2• Responsible for Windows 7 platform migrations for Corporate and branch hospital rollout.• Leveraging Configuration Manager OS deployment and task sequencing for user data migration and application deployment.• Compiling departmental and enterprise wide applications, converting executable manual installs to MSI’s and modifying existing MSI’s for automated silent deployment, using Wise Package Studio 8.• Testing feasibility of AppV delivery via Configuration Manager 2007 R3.• Tier 2 support for campus and mobile users.

• Extensive participation in Windows XP to Windows 7 migration planning and methodologies.• Successfully supported daily administration tasks which included support of nightly backup monitoring, user account creations, provided 2nd level support to desktop group.• Creation and maintenance of software package deployments, using Wise Package Studio 8, delivering via Configuration Manager 2007 R2.• Successfully managed international branch office integrations to the Geosyntec enterprise, included were offices located in Malaysia and Australia. Included designing custom OS images as well as performing installation snapshots to specialized environmental engineering modeling applications, utilizing Wise Package studio to create MSI’s. Involved registry and .ini file reconfiguration to resolve platform inconsistency issues.• Responsible for troubleshooting branch office outages, i.e. routers, firewalls and VPN, switches and vlans, secured wireless access points, servers, DNS\DHCP, SQL\ODBC connectivity issues and network printing.• Successfully Upgraded west coast region domain controllers from Server 2003 to Server 2008 R2.

• Daily desktop support for Sony Digital Authoring Center team, which included 30 administrative users and 100 power users (software engineers, audio engineers, video engineers, graphic designers, and QC technicians).• Implementation and administration of ISILON 2250 system storage nodes.• Deployment and customization of software packages using Wise Package Studio and install shield.• Successfully implemented 5TB of data to a Windows 2003 clustered SAN environment, utilizing Qlogic Sanbox switches and HBA’s connecting to a 4TB Rorke Galaxy storage appliance.• Successfully upgraded Windows NT 4 Domain controllers to Windows 2003 Active Directory. This included three major server hardware migrations to facilitate Windows 2003 Server operating system.• Successfully upgraded network infrastructure to a switched gigabit network, utilizing Cisco 3900 series switches, maximizing throughput and port density to facilitate BluRay Disc Authoring needs.

Us

• Project implementer for testing, bundling, and deploying department specific applications. This entailed interfacing with department project managers to assess project goal, timeline for completion, and solution methodology. • Responsible for design and maintenance of branch and back office workstation images.• Administration and maintenance of Novell Login scripts.• Project owner and Implementer for migrating Zenworks for Desktops 3.2 to 4 for Hibernia National Bank’s enterprise which consisted of 300 Servers and 7,500 workstations. Responsible for lab and testing environment as well as documenting technical procedures, problem resolutions, and step by step procedures for upgrade technicians. • Successfully completed hardware and OS migrations for Windows 2000 servers to Windows 2003 Server.• Achieved a fifty percent reduction, in manual error checking, by implementing Software Earnings Inc. check imaging workflow solution, for Hibernia’s check processing department.• Successfully migrated Hibernia’s Small Business Banking group (250 workstations) from Windows NT 4.0 to Windows XP using BCI’s XP migration utility.• Responsible for design and maintenance of branch and back office workstation images.• Responsible for upgrading and maintaining Novell’s Zenworks for Desktops workstation management platform.

• Responsible for maintaining ING’s Netware and Windows NT server infrastructure across multiple locations. • Performed, 2 NetWare 4.11 to Netware 6 server migrations and 11 Netware 4.11 to Netware 5.1 migrations.• Audited Netware server infrastructure to include OS versions, support pack levels, NDS versions and hardware.• Provided support on an as needed basis for 650 Netware servers across 4 of ING’s co-locations.• Implemented common server builds for Netware, Windows 2000, and NT 4.0 operating systems.• Responsible for service and support pack updates for over 100 Netware and NT servers.• Implemented virus protection on severs using Norton Antivirus corporate edition 7.6• Troubleshot various server issues including OS, application, and hardware, etc.• Implemented Cluster Services for Netware on a Hitachi 7700E SAN, enabling high availability for network services such as, DNS/DHCP, Zenworks 3 for Desktops, file and NDPS print services. • Implemented a 2 node Windows 2000 cluster to support ING variable annuities SSL secured document viewing internet sight.• Responsible for day to day administration such as user account creation, backup and restores using BackupExec 8.5 and Arcserve7, service request fulfillment, and problem ticket resolution.• Responsible for workstation management, software package snapshots and delivery for 500 desktop systems using ZenWorks3.2 for desktops.• Implemented and support of company’s Document Management System, utilized for policy print and assembly.• Supported of Macintosh users, implemented Novell’s native file access for Macintosh and clientless Windows machines.• Installed and configured of Compaq Proliant server hardware, including DLT drives and autoloaders, Compaq remote insight lights out boards, gigabit Ethernet NICS and Emulex fiber channel cards for SAN attachment.

Music Theory And Composition

Sound Engineer Internship, Sound Engineer

Diploma, Information Technology