William Blue Email and Phone Number

Oversee daily Service Operations for the Southwest United States. Coordinate and execute installs, provide support to capital equipment representatives and managers, maintain operating budget and expenses.

Lab Automation Field Engineer for the Western United States

Manage a broad territory of Clinical Chemistry, Immunodiagnostic, Immunohematology and Lab Automation Equipment in Phoenix AZ and surrounding area. Responsibilities include: Instrument installations; Annual maintenance: Modification installation; Diagnosis and repair of electromechanical and fluidics systems; Root cause analysis of Assay related complaints. Effectively document repairs to meet required FDA Guidelines. Manage and maintain spare part inventory for all product lines. Perform Potential Health and Safety (PHS) Inspections for each repair. Support Service Area by providing aid in neighboring Territories when required. Drive customer satisfaction through focused service based on predictive technologies. Certified to repair the following Ortho-Clinical Diagnostics Products: ORTHO ProVue®VITROS® 250/350 Chemistry System VITROS® ECi/ECiQ Immunodiagnostic System VITROS® 5,1 FS Chemistry System VITROS® 3600 Immunodiagnostic System VITROS® 5600 Integrated System enGen™ AutomationAwarded the Service Ambassadors Award 2012 & 2013Field Advisory Council, and New Hire Training & Mentoring Team

Managed a 4 person team performing precision tool cablingManaged a installation, Modification team for the Ireland start up.Trained all Levels of Nikon Instruments Field Engineers on installs,preventativemaintenance, an Advance troubleshooting.Trained Intel Level I & Level II Technicians on daily preventative maintenance, &troubleshootingReceived the Excellence Award for Customer Support & Safety from IntelAssisted in the development of the Intel Engineers training manuals and materialsWorked with the Sale and marketing team to meet and exceed all target datesAssisting in authoring technical illustration and CAD support for site preparation