William Smith Email & Phone Number

Minneapolis, Minnesota, United States

•Advanced to drive continuous improvement projects at organizational level in response to various retail business needs. Report directly to Director of Operations. Projects impact business segments such as ecommerce support, marketing, acquisition, training & development, and employee engagement and retention.•Lead up to four projects directly with general participation in up to eight additional projects concurrently. Manage frequently changing project timelines, rapidly adjusting processes to accommodate changes.•Maintain close, collaborative relationships with key cross-functional teams, including IT, Marketing, HR, Finance, and E-Commerce, to secure necessary stakeholder buy-in for propelling projects forward.•Serve as trusted, authoritative figure and advisor to divisional heads and retail branch managers, leveraging status as corporate office liaison to facilitate transparent communication during change management activities.•Interface regularly with C-suite leaders, acting as subject matter expert (SME) for individual retail store operations. Participate in long-term strategic planning conversations, utilizing market research and analysis to determine potential business expansion opportunities.Select Achievements•Spearheaded total revamp of business operations and floor plan for five warehouse locations across ND, MN, and IA. Implemented standardized processes across receiving, billing, storage, and shipping business segments, coordinating with cross-functional teams to train all staff on newly implemented procedures. •Developed and presented key in-person training programs, including Manager Development, Outside Sales Development, and Business Essentials, to 50 total personnel.

Grand Forks, North Dakota, United States

• Charged with steering key operational projects spanning employee retention, workplace culture, disaster recovery, and process improvement in local retail stores across North Dakota.• Documented existing policies & procedures for store placements to identify improvement areas and determine action plans. Cultivated trust among retail staff and leadership to execute initiatives as embedded temporary authority figure.• Standardized procedures across warehouse, service repair, inside sales, and rental departments to streamline internal operations and enhance customer experiences.• Revamped warehouse receiving process to expand capacity without subsequently increasing labor force. Worked cross-functionally to secure buy-in from all stakeholder levels, including C-suite. • Oversaw key repair shop process change project that improved billing productivity by 40%.• Decreased company losses to less than .8% (half of industry standard) by leading several loss prevention projects.• Leveraged prior experience as Assistant Manager of Williston store location to spearhead redesign of showroom layout that engaged new customers and promoted current offerings while remaining highly accessible to employees. Efforts also played pivotal role in standardization of warehouse layout.

Williston, Nd

• Shifted focus to oversee daily retail branch operations inclusive of retail sales, warehouse, and service shop for high-traffic store location. • Managed organization of ~50 with five supervisor-level direct reports. Facilitated daily/weekly meetings with direct reports to identify and execute merchandising, sales, and operational initiatives in assigned store section.• Stabilized workforce in high turnover market, achieving ~90% employee retention rate as a direct result of fostering positive, transparent workplace culture.• Collaborated closely with General Manager to implement corporate operational and sales strategies, processes, and procedures. Provided recommendations to store management to standardize and improve processes, drive sales, and enhance customer satisfaction.

Minot, North Dakota, United States

• Supervised evolving team of up to 14 members comprised of inside sales staff and merchandisers responsible for generating 10% revenue growth YoY across B2B and retail sectors. Trained and coached team regarding consultative selling techniques, increasing purchase follow-thru rates from customers. Led team to achieve ~25% growth each year in tenure, surpassing designated goals by up to 15%. • Recognized as #1 inside sales representative out of ~75 team members companywide for two consecutive years (2011, 2010).

Minot, North Dakota, United States

Recognized as #1 inside sales representative out of ~75 team members companywide for two consecutive years (2011, 2010).

Minot, North Dakota, United States

Minot, North Dakota, United States