William Brown Email & Phone Number

North Las Vegas, Nevada, United States

Assistant Operations Manager, VWG - Las Vegas 2021 to Present• Involved in long-term planning to create initiatives that further the company’s overall goals.• Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities• Assess and analyze departmental budgets to find ways to minimize expenses and optimize profits.• Inspiring and motivating employees to perform at their best through positive encouragement and incentiveinitiatives.• Communicating with senior officials about shifting company priorities and projects.• Identifying potential problems and points of friction and working to find solutions in order to maximizeefficiency and revenue.• Identify opportunities to expand or shift course in order to take advantage of changes in the market.• Oversee a team of 10-25 warehouse employees and 3 shift supervisors across multiple shifts & departments.• Formulate performance improvement plans and make termination decisions as necessary.• Interview, select, and train new management employees.• Mentor, evaluate employee work and productivity, and develop employees.• Meet with team members one-on-one to provide continual coaching and evaluation of process and procedures.• Monitor day to day work of staff for process adherence and compliance• Engage in continuing education and training for the team• Manage projects schedule throughout the project lifecycle and secure any unique materials and/or equipmentrequired to complete the project.• Manage relationship with our headquarters and sister companies as well as our customers to schedule work andcoordinate services.• Provide direction and coordination of all operation activities.• Ensure work quality is at or above company and customers standards

Las Vegas, Nevada, United States

Supervised production processes to ensure reliability and efficiency. Responsible for supervising and managing staff of 50+. Improved data integrity by identifying errors. Improved and drove highest results in the US. Oversaw all Health and Safety protocol and ensured company compliance was following State mandates through COVID restrictions. Set targets, managed labor and led reverse logistics seamlessly to ensure maximum production was reached.

Portland, Oregon, United States

Organized supply and distribution manufactured products, managed entire order cycle, managed logistics, warehouse, and customer service for existing and new customers. Assured CDL driver requirements were compliant and current. Monitored all safe practices. Drove results by improving processing and efficiencies.

Portland, Oregon, United States

Developed and maintained QMS policies and ensure ISO compliance. Responsible for semi annual audits and visits. Directed internal audits to ensure compliance effectiveness, and continuous improvements to ESP's QMS. Led management reviews each month from perspective of customer.

Cerritos, California, United States

Checked assembly and production line to make sure standards and procedures are complying with legal requirements. Managed QC team by upholding standards on over 6,000 monthly outbound repair work orders through Microsoft Dynamics CRM. Improved data integrity by identifying errors committed b repair technicians and discussed methods to improve accuracy wit the repair department supervisor. Restructured the Quality Control Segment of Repair Department to decrease erroneous ship outs of repaired products resulting in less than 1% complaints from missing items. Coordinated with customer service, repair and departments to accurately ship items to North American customer base while monitoring the global customer complaint reports.