William Brown Email & Phone Number

Provide technical support to our Ivanti customers, partners and internal staff and provide a consistently excellent standard of customer assistance and service. Through strong technical skills and product knowledge, the Support team works to resolve cases raised by effective troubleshooting, research and testing. Maintain team goals and objectives.Work as part of a team to progress customer cases.Ensure customer communication is timely, maintained and appropriateParticipate in and promote the creation and consumption of knowledge.Continually build and maintain your own technical expertise to support customers and self-develop.Participate in focus activities as required – such as backlog reduction.

Williamson County, Texas, United States

• High level of comfort working with and managing business network environments including interaction with vendors, team members, and customer points of contact. • Able to propose, manage, and execute complex projects involving on premise or cloud based infrastructure. • Serve as a mentor and point of escalation for Systems Administrators and Field Engineers as they grow and develop. • Proficiency in the setup, design, and troubleshooting of virtual environments, logical networks, and other high level information technology concepts. • Proven experience implementing and managing data security platforms. Typical Work: Advanced projects involving Windows Server, O365 and VMWare technologies. Advanced routing/switching design and implementation.Shared with PublicShare on News Feed now?

Austin, Texas Area

Round Rock, Texas

Provided server hardware, software and storage support on servers running several operating systems such as Windows (2003, 2008, and 2012), Linux, VMware ESX & ESXi.