William Bryce Email & Phone Number

Wishaw, Gb

Scotland

Map out training plans for management,Design and develop training programs (outsourced and/or in-house)Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)Market available training to employees and provide necessary information about sessionsConduct district-wide training needs assessment and identify skills or knowledge gaps that need to be addressedUse known education principles and stay up-to-date on new training methods and techniquesDesign, prepare and order educational aids and materialsAssess instructional effectiveness and determine the impact of training on employee skills and KPIsGather feedback from trainers and trainees after each educational sessionPartner with internal stakeholders and liaise with experts regarding instructional designMaintain updated curriculum database and training recordsHost train-the-trainer sessions for internal subject matter expertsManage and maintain in-house training facilities and equipmentResearch and recommend new training methods.Hands-on experience coordinating multiple training events in a corporate setting

Bathgate, West Lothian, United Kingdom

Served as the first point of contact for customers seeking technical assistance over the phonePerformed remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on procedures

Canyon Road Netherton

Generated a range of electronic assemblies from various blueprints schematics and specification documents. Assembled mechanical components and electrical wiring.Maintained and tested electronic assemblies on a regular basis.Maintained full and accurate test reports and various paperwork as required.Connected and soldered electrical cables and wires per project requirements.Assembled prefabricated electromechanical components and sub-assemblies.Tested all completed electronic products and sub-assemblies.Maintained utility cleanliness and safety of all assigned equipment and tools.Delivered functional and high-quality assembled electronic products and ATM's.

Canyon Road Neatherton

Responsible for tech support, maintenance and operation of photographic processing equipment and computer systems. Inspecting faulty equipment and ensuring the smooth running of all equipment on a busy production line. Checking rolls of film to detect imperfections or defects, which may result in poor quality during the development of prints. Responsible for full development life cycle from spool to photograph. Other duties include enlarging photographs, retouching negatives and editing prints.