- Develop and manage a portfolio of projects that require interdepartmental collaboration within Tandigm and require active participation of Specialty Alliance practices and other entity partners.- Leads ongoing implementation and utilization measurement of TigerConnect platform (new users, driving usage, creating use cases, creating Teams, etc.).- Insure that projects are aligned to specific network objectives and secondarily to interdepartmental objectives, when applicable- Creates spreadsheets, Power Point slide decks and project plans via Smartsheet or other tools used for tracking project timelines and deliverables. Collects and analyzes information, as required, anticipating the use-cases for the information- Engage and collaborate with internal Tandigm stakeholders from relevant departments (e.g., Quality, ACE, CCM, etc.) to meet the objectives of identified projects.- Supports the ongoing development, design, and communication of Specialty incentive programs- Engage and collaborate with Specialty Alliance Practice provider and administrative leadership and other relevant practice stakeholders to develop and manage identified projects.- Collaborate with internal Tandigm stakeholders to develop necessary reporting, analytics, and datavisualization to support successful execution of identified projects.- Present, as needed, current status of identified projects to internal and external stakeholder groups.- Research and develop new programs and strategies to support network objectives- Leads Specialty Alliance efforts for Patient Experience

• Supplement quality initiative in generating specialized reporting to drive efforts.• Lead quality assurance and troubleshooting efforts for all new data analytic tools prior to deployment.• Subject matter expert on EPIC reporting workbench, SlicerDicer, Penn Diver.• Provide ad-hoc reports per leadership and/or provider request.

• Responsible for reporting, data collection and information distribution on projects integral to sustaining quality improvement (QI) initiatives, payer programs, National Committee for Quality Assurance (NCQA) level 3 status, care management, & population management initiatives• Manages disease-based dashboards and registries• Identifies care gaps in collaboration with appropriate clinical leadership• Coordinate strategic efforts in addressing the population health care gaps• Works with data analyst to run reports on chronic disease management metrics and utilization• Works with data analyst to maintain and develop monthly reports of key elements needed for the projects and feedback to the practice on progress• Coordinate process improvement projects and provide implementation support to care teams• Provide project management support for the department• Responsible for project coordination associated with Comprehensive Primary Care Plus (CPC+) under the direction of program leadership• Reviews and completes reports for city, state and federal agencies, including payers, as directed.• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures• Other duties as assigned to support the unit, department, entity, and health system organization

• Generate and Format weekly, monthly and quarterly reports for MIPS, CPC+, and Advancing Care Information.• Compile all information necessary for annual Meaningful Use submission for Drexel Medicine Providers and CMS audits.• Assist in submission of new job postings and employee termination paperwork.• Reconcile credit card charges before due date and keep accurate filing of all charges and receipts for audit purposes.• Monitor two department’s budgets on Web Finance.• Assist in submission of new fiscal year budgets.• Create and update vendor tracking spreadsheets with invoices, invoice amounts, payment dates and check numbers.• Ensure Non-Employee Associate forms are completed in a timely manner and maintain a record of the NEA roster.• Schedule mid and year-end reviews and OSCE’s for Chief Value Officer with Internal Medicine residents.• Maintain calendar and schedule meetings for Chief Value Officer, Assistant Vice President of PHM and other members of department within an appropriate time frame.• Coordinate travel plans for Chief Value Officer, Assistant Vice President of PHM and staff, including conference registration, booking hotels, travel to and from destination, parking, etc. • Complete minutes of recurring weekly and monthly meetings within 24 hours of the meeting with correct format and accurate content.• Proactive maintenance of office suite including cleanliness of office, sufficient supplies, and copier maintenance.• Assist the departments with different projects efficiently and professionally.

Enter admission data, services, and personal time card information into SMART. Assist with staffing support with direction from PD. Maintain master documentation checklist binder for department; verify all required documentation completed each day by all staff. File documentation into Medical Records. Ensure functional outcomes of patients discharged across all three disciplines have been entered. Print pre-bill report for PD to complete the triple check process with BOM. Provide BOM the Patient Detail with Cost report for the entire month. Validate professional licenses and alert PD to those expiring in next 60 days; verify that all updated licenses are posted in the gym. Support the denials process through collection of documentation from medical records as directed by PD.

Coached members in appropriate methods and techniques. Conducted new member orientations and demonstrated proper use of fitness equipment. Provided quality customer service in an effort to establish trust, build relationships, and motivate members to continue to stay healthy. Solved problems that occurred with members and/or staff. Supervised daily activities of staff members.