William C. Email & Phone Number

Top-performing technology professional specializing in end-user services management, business relationship management, and technology support. I bring passion and a solid track record for delivery, with an innovative approach to solutions and services. To achieve top-quality results, I partner with clients to evaluate the current need and future demands to determine methods for accomplishing corporate goals through efficient use of resources.My first-hand experience in many IT functions and roles allow me to recognize opportunities, identify technology strategies, deliver innovative and appropriate solutions and work efficiently across functional teams and organizational structures.I am incredibly proud of my years managing people, from small functional teams to large projects, and mentoring them towards new professional growth and overall success.Specialties:• End User Services Management• Help Desk Management• IT Strategy & Compliance• Business Relationship Management• Service Delivery and Support• Process Improvement, Re-engineering, & IT Integration• Technical Analysis• Program and Project Management• Budget and Resource Management• Change Management• SDLC - Requirements, Planning, QA, Change Management • Vendor Management• Metrics and Reporting