William C. Email & Phone Number

Barnstead, NH, US

Pittsfield NH

Raymond NH

• Server Management, Server 2016, 2012, 2008r2. Fortigate 501e Firewall/VPN management.
• Responsible for installs, repairs, and assistance with computer systems by replacing network devices and computer components, diagnosing hardware and software problems, purchasing, installing and upgrading hardware and.
• Power School, JAMF MDM, Apple School manager. Google Administrator. School Dude help desk.
• Change Management Control - adding, modifying, and deleting network and E-mail user accounts, including creation, modification to file rights and accessibility, and deleting unused accounts.
• Scheduling upgrades and security backups of hardware and software systems ensuring the smooth running of all IS/IT on-site services, including anti-virus software, print services, user account provision, user account.
• Replaced WiFi infrastructure from Aruba to AreoHive. During this replacement 120 Access Points and 20 new switches were configured and deployed.

Newton, NH

• Network Administrator, Terex Environmental Equipment 2016 - Present
• Install, repair, and provide assistance with computer systems by replacing network devices and computer components, diagnosing hardware and software problems, installing and upgrading hardware and software, and.
• Management of on-site telephone systems & local mobile device requirements.
• Maintain daily user support following IS/IT processes using the Service Now Help-desk. Ensure that all tickets have an up to date status and contain the right level of detail to inform customers appropriately, develop.
• Change Management Control - add, modify, and delete network and E-mail user accounts, including creation, modification to file rights and accessibility, and deleting unused accounts.
• Communicate with all customers, stakeholders and wider IS/IT group on project status and appropriate maintenance or installation time-lines.

Jacksonville, Florida Area

• Responsible for day to day operations of wired and wireless networks. Actively support, upgrade installation as necessary for US Navy.
• Actively monitor performance of network devices, Cisco routers, Juniper switches, RAD VMux 210, 2100, IPMux 11, 14 and 24. Ericson radios, backhaul antennas, BA200, BA100 802.11 b/g and Omni directional wireless.
• Front line 24/7 support to client and end users of complicated encrypted wireless networks and its infrastructure.
• Establishes the alarm thresholds, method of notification and any other parameters deemed appropriate for network monitoring.
• Develops and documents processes for monitoring, troubleshooting, configuration of networks and network devices.

• Responsible for all support/upgrades/installations for 17 Florida Housing Authorities (17 routers, 19 servers, 271 desktops, laptops and Cisco Pix Firewalls); determine IT requirements including computer hardware.
• 2008 upgraded 8 Housing Authorities from Novell to Windows Server 2003/2008, replacing all server hardware
• Manage and maintain Citrix MetaFrame XP/Citrix XenServer with custom Government Services application (Lindsey Housing Manager)
• Analyze and recommend improvements for IT infrastructure and ensure quality of end-user services, help desk, and technical support
• Disaster Recovery Plans and Security Policies for the 17 offices, along with regular documentation for tasks and procedures for all corporate systems
• Web-Site design and maintenance for all offices that we have contracted with

Gainesville, FL

• Coordinate 14 branch offices (14 routers, 27 servers, 332 desktops and laptops); determine IT requirements including computer hardware, networking, communications, software integration, internet access, and security
• Manage and maintain Citrix MetaFrame XP environment with hosted applications Solomon 6.5, FRX report writer, ADP payroll and custom Government Services application.
• Analyze and recommend improvements for IT infrastructure and ensure quality of end-user services, help desk, and technical support
• Developed and maintain the Corporate Disaster Recovery Plan and the Information Security Policy (including access to corporate systems), along with regular documentation for tasks and procedures for all corporate.
• Deliver special projects; obtain detailed estimates and ROI, manage relationships with vendors and consultants, and provide technical support and training to internal staff. As needed, procure, configure, upgrade, and.

Associate'S Degree, Computer And Information Systems Security/Information Assurance

Activities and Societies: Member of the Boston Computer Society

Business Administration And Management, General

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services, Graduated December 11Th 2021 With 4.0 Gpa And National Honor Society