William Chacon Email & Phone Number

Los Angeles, California, United States

• Conducted ad-hoc reporting for SoCalGas's Energy Efficiency and Low-Income programs to drive data-driven decision-making.• Ensured data integrity for SoCalGas's EE Reporting and for 3rd party services integrated with SoCalGas's databases for seamless operations.• Documented cybersecurity vulnerabilities, collaborating with cross-functional teams to identify and mitigate potential threats.

Los Angeles, California, United States

Los Angeles, California, United States

• Develop self-service data tools to help managers track workforce productivity, program workload, program participation, and marketing KPIs.• Oversee maintenance and distribution of department-wide daily report tracking program budgets, goals, and application queues, in addition to call center KPIs for Commercial, Industrial, Agricultural, and Residential Energy Efficiency Customer Service Programs.• Develop PowerBI Dashboards, SQL Server Reports, and Python scripts to replace manual program tracking sheets and automate work processes.• Assist program and managerial staff with quality assurance, budget tracking and forecasting, customer analysis, and program design by supplying data/reports ad-hoc.

Los Angeles, California

• Data Entry: specifically the entering of customer and application information into SCG's database• Assisted the Quality Assurance team• Provide phone customer service for SCG's rebate and assistance programs

Berkeley, California

• Worked with a team of professors, graduate and undergraduate student workers, to provide tutoring services to the student athletes of UC Berkeley• Focused on providing skills developments framed around PDP Study Methods in addition to classroom material-based support• Worked one-on-one with students as well as with groups of students• Primarily taught calculus, discreet mathematics and data science

• Worked with a team of program managers in the company's Residential Customer Rebates Department.• Aggregated data pertaining to administrative, marketing and implementation costs, to forecast said amounts through the end of the fiscal year.• Additional tasks included data entry, participating in ongoing talks concerning fund shifts, planning department meetings, and journal entries.