William Chacon Email & Phone Number

San Mateo, California.

• Manage and lead a talented team (local and remote) that will provide fast, quality client technical support.• Provide assistance to internal Field Engineering for installation and infrastructure projects as needed.• Developing and managing key processes and support procedures. (performance metrics/case reviews/client feedback).

Burlingame, California

Engineer high-speed technology network transport to deliver application functionality. Research, design, plan, develop and/or evaluate new, advanced network technologies by translating requirements or strategic business objectives into final product design highly complex projects. • Certify, test and evaluate HW and SW vendor equipment for new network implementation, to ensure proper integration and cost saving for network application.• Develop and execute detailed Acceptance Test Plans to validate Transport/Optical architecture design. • Develop and execute detailed Acceptance Test Plan to validate Inter vendor compatibility relating to Transport, including but not limited to Ciena DWDM Platforms, Cisco DWDM Platforms/Routers, EKINOPS DWDM Platforms, Juniper Routers and Optical Metro devices.• Develop and execute detailed MOP for implementing new solutions and augmentations in Lab, Field Trials and Nationwide Deployments. • Lead the Network Readiness Testing for Transport solution, proof of concept and demonstration to internal customer. Solutions to enable and provision Long Haul Transport systems and Metro systems for Carrier Hotel applications. • Support pre-deployment testing for Sprint Transport solutions, including but not limited to Ethernet, Dark fiber, IP, DWDM, CWDM and Backhaul.• Support field integration trials for Sprint transport network and solutions including high speed 100/40/10G Transport to support Sprint IP Core/DCI/Mobile Backhaul.• Recognized expert in areas for Transport solutions-DWDM. Consulted by Sprint Network Development and various cross functional teams such as engineering/NTAC.• Develop/Document detailed network engineering drawings.• Worked primarily on Ciena 6500 platforms, Cisco MSTP 15454, Cisco M2-M6, Cisco NCS, EKINOPS• Extensive experience on DWDM, CWDM, TOADM/ROADM/AMP nodes, WSS, RAMAN Ciena circuit packs (SRA-ESAM-XLA), Control Plane (OTN), IPoDWDM, IPoOTN, OSRP, IP, OSPF, BGP, MPLS.

Burlingame, California

Planned, designed and implemented network systems of medium to large scope with moderate to high complexity. Projects included technology changes within platforms, new implementation guidelines and/or standards.• Served as a member of Sprint Technology Integration Center.• Monitoring, troubleshooting and provisioning ATM switches/routers for Metro DWDM applications.• Evaluate network performance including BER testers, traffic engineering and suggest recommendation/modification.• Design/configuration for Tellabs 8000 switches/routers, and Cisco 7000 series routers.• Develop and execute detailed acceptance test plan for vendor validations.• Support field integration testing for Sprint Backhaul and Core Transport solutions.• Support and monitor circuits, call flows and troubleshooting. • Physical layers, T1, T3, DS1, DS3 OC3, OC12, OC192, OTU1, OTU2, OTU3, SONET and SONET rings.• Worked primarily on Cisco MSPP (SONET) and Cisco MSTP (DWDM), Cisco 7000, Ciena 4200, Tellabs 8000 series DWDM/IP switches/routers.• Cisco CTM, Cisco Network Management System.• Support cross functional teams in problem resolution.

Burlingame, California

• Developed, tested and implemented hardware/software, platform requirements and specifications to support system enhancements of new and/or existing features and services for new Sprint products.• Served as the Lead Engineer/Project Manager for integration and certification of PNNI/DSL/ATM for the local division and Certification of SOA (Network Management Software) Billing System (ATM switches).• Worked within the Technology Laboratory on projects of high complexity and scope (i.e. new technology, complicated planning, and development/implementation issues).• Played a key role in supporting automation initiative for Data Network lab (Sprint) resulting in a reduction of the testing cycle by 20%.• Participated in team responsible for evaluating new architecture, method of procedures, processes and systems. Served as subject matter expert on various projects such as ATM backbone networks, ATM over IP and SONET/DWDM. Experienced vendor interaction (Ciena, Cisco, Nortel, Marconi, Lucent, and Spirent).• Demonstrated hands on experience in ATM switches, DSLAM, ADSL, SDSL, HDSL, Cisco routers IP, routing, L2TPv3, Cisco MAN 15454-Sonet Rings MSTP-MSPP.

San Francisco Bay Area

Collaborated with Quality Assurance and Development team to support product lifecycle through network testing, design review, software analysis, test case design and authoring, defect identification, logging and tracking, and task tracking. Tested and handled troubleshooting on DSL, telnet sessions real time monitoring, network technology, telephony. TCP/IP, LAN/WAN, DSL, ATM, and Frame Relay.