William Cook Email & Phone Number

Partner with C Suite in a consultative and proactive manner to provide thought partnership regarding organizational and people-related strategy and execution aligned with business strategies to improve work relationships, establish high-performance accountability and management, build morale, and increase productivity and retentionLead the development, execution and communication of the company’s workforce planningroadmap, to optimize and scale an evolving global workforce (6,000+) and… Show more Partner with C Suite in a consultative and proactive manner to provide thought partnership regarding organizational and people-related strategy and execution aligned with business strategies to improve work relationships, establish high-performance accountability and management, build morale, and increase productivity and retentionLead the development, execution and communication of the company’s workforce planningroadmap, to optimize and scale an evolving global workforce (6,000+) and to create strategiclong-range forecasts. Regularly meet with stakeholders to understand and plan for the capability and capacity needs of the businessCollaborate with Talent Acquisition, Total Rewards, People Operations, and the DEI committee to develop and implement efficient, scalable solutionsProactively collect and assess organizational metrics and provide insights to leaders to drive business outcomes. Share Employee Engagement data and coach leaders on actions to address result findings. Assess employee goals and feedback to assist both managers and employees where needed. Revise job descriptions with leaders when business/position needs change and work with Total Rewards on job evaluationSupport managers and employees and fully execute transactions in all people disciplines in accordance with company procedures, forms, and systems including hiring, compensation/salary/promotion and job changes, employee relations and engagement, performance management, and People department systems navigation and utilizationImplement systematic, scalable, efficient, and consistent solutions across the organization. Achieve solutions in close partnership with a team of People Partners and People Operations by identifying strategic and technical systems solutions based on needs and organizational strategy Show less

Develop, implement, and monitor day-to-day operational systems and processes to providevisibility into the goals, progress, and obstacles of key initiatives w/ management oversight of (6,000+) senior leaders and operatorsDraw on relationships with department heads, external partners, and vendors to makedecisions regarding operational activity and strategic goalsPlan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timelycompletion of… Show more Develop, implement, and monitor day-to-day operational systems and processes to providevisibility into the goals, progress, and obstacles of key initiatives w/ management oversight of (6,000+) senior leaders and operatorsDraw on relationships with department heads, external partners, and vendors to makedecisions regarding operational activity and strategic goalsPlan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timelycompletion of tasksDevise strategies for ensuring the growth of programs enterprise-wide, and implement processimprovements to maximize output and minimize costsAdhere to the company’s policies and standards, and ensure that laws and regulations arebeing followedWork closely with Human Resources to lead the team with integrity and to establish andmaintain a trusting, inclusive, and productive environment Show less

Fully accountable and primary client contact for Healthcare and Insurance business units profit and lossDevelopment of goals and directives to drive quality and excellent customer serviceDesign and implement business plans and strategies, leading individual accounts ranging from $5 million to $25 million ARDirect and coordinate 1,500+ exempt and non-exempt team members domestically and abroadUtilize Six Sigma methodology to drive continuous process improvementsOversee… Show more Fully accountable and primary client contact for Healthcare and Insurance business units profit and lossDevelopment of goals and directives to drive quality and excellent customer serviceDesign and implement business plans and strategies, leading individual accounts ranging from $5 million to $25 million ARDirect and coordinate 1,500+ exempt and non-exempt team members domestically and abroadUtilize Six Sigma methodology to drive continuous process improvementsOversee production operations, client relations, contract adherence and governance, andquality control initiatives. Create reports and metrics to illustrate performance in eachrespective areaDrive optimal performance to meet corporate and client KPI standards. Contract teamnegotiator, working cross-functionally with Client, Operations, Sales, and Legal to obtain bestSOW, pricing and MSA termsUtilize cross-functional relationships with Operations, Sales, HR, and Legal to assist and helpcreate an environment always striving to continuously improve internal processes and clientexperience Show less