William Crooks Email & Phone Number

Spring, Texas

Spring, Texas, United States

Wichita, Kansas Area

Dallas/Fort Worth Area

Supported over one hundred employee workstations to resolve any hardware or software issues.Utilized Microsoft Office 365 administration tools to maintain employee access to the Office Suite.Implemented new ticketing and asset management systems to reorganize the IT department for growth.Diagnosed issues with Accellos WMS, UPS shipping utilities and Sage Accounting Server/Client software.Backed up user data from retired workstation hard drives and used DBAN to remove sensitive information.Worked with Active Directory to add Domain Users, maintain network share privileges and record domain-level workstation logins.Aided in the redesigning of Datacenter systems topology and migration of production Web/SQL Servers between multiple Cloud Computing Providers.

Stillwater, Oklahoma

Help customers troubleshoot a variety of devices and services.Gain experience on efficient ways to handle customer interactions.Learn to use a Work Ticket system to optimize helpdesk job resolutions.

Dallas, Texas

Redesigned company’s networking architecture to adapt with changing business practices.Maintained operation-critical data systems to avoid unpredicted down time.Facilitated the transition from physical servers to a modern “cloud” setup through the use of virtualization.Removed sensitive information from retired equipment through software formatting and the physical destruction of hard drives.Aided in web and backend development with knowledge of programming.

Plano, Texas

Worked in the Nutrition, Dairy, and Grocery departments.Effectively used Computer Aided Ordering and inventory systems to optimize productivity.Adapted to the needs of the business to allow unforeseen events to have smaller impacts on the operation of the company.Continued development of customer interaction skills.

Clinton, Louisiana

Taught Boy Scouts the skills required to earn Merit Badges and advance in rank.Worked in areas such as the Trading Post, Pioneering, Cooking, Orienteering, and Camping.Worked as a team alongside other staff members to ensure campers got the most out of the programs.

Bachelor’S Degree, Management Of Information Systems, 3.7

High School, System, Networking, And Lan/Wan Management, 3.57

Activities and Societies: CTE Advisory Committee