William Dick Email & Phone Number

Allentown, PA, US

Allentown, Pennsylvania, United States

• Manage projects from planning phase through project completion
• Set up communication standards and coordination of teams and key stakeholders for both status meetings and status reporting
• Drive accountability via standardization of key deliverables, resource assignment, schedule creation, and status tracking
• Perform risk management and change management to ensure project success
• Monitor projects for process improvement opportunities by tracking issues, decisions, and lessons learned

Allentown, Pennsylvania, United States

• Manage projects to ensure timely completion of work deliverables for multiple parties
• Develop and maintain workflows for a variety of analytics functions
• Steward of the “Analytics Portal”, Enterprise Analytics’ tool for accessing reports
• Manage the onboarding process for new hires, including initial training and the associated project plan
• Facilitate communication between departments and stakeholders for a variety of projects, utilizing a working understanding of all aspects of those projects
• Performed requirements gathering for dashboard and Analytics Portal development

Allentown, Pennsylvania Area

• Manage strategic initiatives and projects within the Revenue Cycle department, working with business owners, vendors, IT, and leadership to meet revenue targets
• Develop innovative processes and workflows, identifying and resolving inconsistencies while stressing automation where possible
• Facilitate an environment of communication, relying on team synchronization through both careful project planning and implementation of technological upgrades
• Work to increase Revenue Cycle productivity amongst billing and coding departments while reducing cost-to-collect and aged accounts
• Implement accountability measures to ensure a quality process, reducing re-work and denials

Pittsburgh, PA

• Act as liaison between business unit owners and IT department by maintaining dynamic knowledge of the workers' compensation, leave, and disability lines of business along with IT process flows
• Manage projects to completion, communicating with each responsible party and driving workflows
• Perform requirements gathering with business unit owners to develop new application and reporting tools
• Develop reports utilizing SQL Server and SSRS packages
• Analyze workflows and develop improvements to increase efficiency and effectiveness

Pittsburgh, PA

• As a member of the Quality Control Team for Business Operations, ensure all business activities meet compliance standards as set by the Centers for Medicare and Medicaid Services (CMS)
• Perform data analytics to ensure all ID card activity is successful in issuing cards to members timely
• Aid in gathering data and evidence during both internal and external audits
• Create process improvements by restructuring and consolidating databases to pull data more efficiently and effectively

Pittsburgh, PA

• Meet customer needs through evaluation and interpretation of various resource systems
• Obtain production goals by combining knowledge and analytical skills with efficiency to ensure quick response time
• Maintain a positive attitude with customers while representing the organization

• Manage and distribute incoming and outgoing inventory
• Use J.D. Edwards to track inventory and accurately order all necessary items as needed
• Coordinate with U.P.S. for accurate and timely deliveries of medical equipment on a daily basis

• Create an environment safe for the housing of patients
• Communicate with patients in a friendly and professional manner
• Handle responsibility in a high stress environment

• Handled daily operations of attractions
• Assisted in guest relations to ensure customer satisfaction
• Interacted with guests in a friendly and professional manner