• Manage projects from planning phase through project completion• Set up communication standards and coordination of teams and key stakeholders for both status meetings and status reporting• Drive accountability via standardization of key deliverables, resource assignment, schedule creation, and status tracking• Perform risk management and change management to ensure project success• Monitor projects for process improvement opportunities by tracking issues, decisions, and lessons learned

• Manage projects to ensure timely completion of work deliverables for multiple parties• Develop and maintain workflows for a variety of analytics functions• Steward of the “Analytics Portal”, Enterprise Analytics’ tool for accessing reports• Manage the onboarding process for new hires, including initial training and the associated project plan• Facilitate communication between departments and stakeholders for a variety of projects, utilizing a working understanding of all aspects of those projects• Performed requirements gathering for dashboard and Analytics Portal development

• Manage strategic initiatives and projects within the Revenue Cycle department, working with business owners, vendors, IT, and leadership to meet revenue targets• Develop innovative processes and workflows, identifying and resolving inconsistencies while stressing automation where possible• Facilitate an environment of communication, relying on team synchronization through both careful project planning and implementation of technological upgrades• Work to increase Revenue Cycle productivity amongst billing and coding departments while reducing cost-to-collect and aged accounts• Implement accountability measures to ensure a quality process, reducing re-work and denials

• Act as liaison between business unit owners and IT department by maintaining dynamic knowledge of the workers' compensation, leave, and disability lines of business along with IT process flows• Manage projects to completion, communicating with each responsible party and driving workflows• Perform requirements gathering with business unit owners to develop new application and reporting tools• Develop reports utilizing SQL Server and SSRS packages• Analyze workflows and develop improvements to increase efficiency and effectiveness

• As a member of the Quality Control Team for Business Operations, ensure all business activities meet compliance standards as set by the Centers for Medicare and Medicaid Services (CMS)• Perform data analytics to ensure all ID card activity is successful in issuing cards to members timely• Aid in gathering data and evidence during both internal and external audits• Create process improvements by restructuring and consolidating databases to pull data more efficiently and effectively

• Meet customer needs through evaluation and interpretation of various resource systems• Obtain production goals by combining knowledge and analytical skills with efficiency to ensure quick response time• Maintain a positive attitude with customers while representing the organization

• Manage and distribute incoming and outgoing inventory• Use J.D. Edwards to track inventory and accurately order all necessary items as needed• Coordinate with U.P.S. for accurate and timely deliveries of medical equipment on a daily basis

• Create an environment safe for the housing of patients• Communicate with patients in a friendly and professional manner• Handle responsibility in a high stress environment

• Handled daily operations of attractions• Assisted in guest relations to ensure customer satisfaction• Interacted with guests in a friendly and professional manner