William Drey Email & Phone Number

Scotssdale, AZ

Scottsdale, AZ

Data collection and analysis, forecasting, and scheduling for multiple clients within a moderately sized call center as well as reporting from Excel and Access. Continual communication with senior leadership regarding headcount recommendations as well as program performance. Troubleshooting and root cause analysis for programs in order to meet service.

Scottsdale, AZ

Workforce Management - Real Time Adherence, Forecasting, Data Analysis, Scheduling

Transportation

I handle outgoing courtesy calls to patients, stakeholders, and executives for next day transportation, as well as scheduling of drivers to cover all transportation runs. I also handle incoming calls from patients and hospital staff to schedule same day add-ons. In addition, I help compile data from daily, weekly, and monthly reports for the department.

Responsible for preparing customer orders and maintaining cleanliness of the kitchen. Other responsibilitiesincluded daily ordering of produce, weekly ordering of non-perishables, and daily preparation as needed forhouse made food items. Responsible for orientation and training of new cooks and dishwashers.