William Duff Email & Phone Number

Glasgow, Gb

The Bridge, Stepps

My role is to organise, plan and deliver the acceptance testing aspects of the Business Change and Technology Portfolio (which is an investment commitment of circa £20 million per year) to ensure that the needs of the project lifecycle & the software component testing standard are fully met. I ensure that appropriate test conditions, test cases and test scripts are developed and mapped effectively to requirements, and that effective test coverage is implemented through the use of risk based testing techniques. I am responsible for the day to day management of the test management team and seconded project test resources. The team size varies depending on the size of the delivery portfolio.In all cases I ensure that a professional service is delivered that meets best practice industry standards. This includes ensuring that all roles and responsibilities are set out and understood by those conducting user acceptance testing, mentoring and coaching business stakeholders to develop documentation in line with IEEE 829-2008 (Standard for Software and System Test Documentation), guiding, directing and training SW business people in the use of testing tools and ensuring that SW people who conduct testing are competent to do so as well as recruiting additional test management and test analysis support roles as required.I am responsible for implementing the SW Test Policy through ensuring the Technical Test Delivery of UAT Test plans, in line with ISO, IEEE and BS standards, across Scottish Water (SW).I am developing, leading and implementing an education programme across SW to promote UAT policy, process and procedure.I am also responsible for developing and maintaining successful relationships with all partners and 3rd party suppliers who are undertaking test activity for SW, including all aspects of commercial negotiations with IT Partner Management.I am also responsible for the Code, Configuration and Release Management processes in the non-Production environments.

Glasgow, United Kingdom

I have been working on the Intelligent Control Centre Project since October 2012, in the Performance Delivery workstream. This is the development of corporate OBIEE Reporting from a variety of the core Scottish Water systems including the Asset Management system and the Customer Contacts system. OBIEE is new to Scottish Water and this is one of the first projects to try and utilise some of the benefits from moving to it from Business Objects. The project has two key aims, to transfer existing reports from the old BO data warehouse to the new OBIEE warehouse and to create new bespoke content where the business requirements demand it.Prior to this I worked on the project to create the new Scottish Water externally facing website. This was a project with a small team using a new external company to develop and host the site. One of my key deliverables was the creation of an e-Payment process which could be used by Scottish Water to allow customers to pay for services online 24-7. This was completely new to Scottish Water and has been of great benefit in reducing time consuming manual processes. This project has been nominated for several awards both internally and externally and won the Sitecore Best Government and Public Sector site of the Year award in 2012.

Glasgow, United Kingdom

Working as part of the IT Programme Development Team, I managed the IT element of multiple projects in negotiating the Corporate Governance processes and linking in to the IT Support partner organisations.This involved working directly with project teams and the Business Stakeholders at all levels.

Paisley, United Kingdom

Analyst Programmer supporting and developing the Billing systems in use within the Council using Progress v6 RDBMS.Also assisted in supporting the COBOL based Payroll system when required.

Ingram Street, Glasgow

When the Regional Council split up I was transferred to Glasgow City Council in the same role.I was responsible for the revamp and implementation of the payslips issued to the entire Council workforce.I was also instrumental in the review and re-issue of the QMS in use in the IT Department at that time, to cover the new responsibilities the split had created.

During my time at the Regional Council I developed a Legal Debtors system which allowed the Legal Dept to manage the collection process for all of the Council's debtors that had reached the legal recovery stage. This included the facility to print the Scottish Court forms pre-filled with the correct data. This was the only system of it's kind able to produce the forms on an automatic basis.

Programmer working on Sizewell B nuclear power station simulator. Developed the alarm system for the plant data and helped create a CAD system for plant schematics.Also worked on improving the in-house compiler and operating system.

Information Engineering, Computer Architecture & Design, Programming And Electronic Engineering

Education record