Information Center Specialist
Lowell, Massachusetts, United States
Customer service and advisement. Understand and explain all DCU products and services, identify members’ needs, and cross-sell appropriate products. Provide members with quality service and accurately process routine transactions in a timely manner. Constant communication with clients and customers both electronically and interpersonally. Navigation and management of multiple databases, software applications and websites simultaneously using a strong ability to locate, verify and convey complex… Show more Customer service and advisement. Understand and explain all DCU products and services, identify members’ needs, and cross-sell appropriate products. Provide members with quality service and accurately process routine transactions in a timely manner. Constant communication with clients and customers both electronically and interpersonally. Navigation and management of multiple databases, software applications and websites simultaneously using a strong ability to locate, verify and convey complex information in real time. Show less