William Shafer Email & Phone Number

Muncie, Indiana, United States

• Serve as team lead for new projects• Plan/Migrate legacy apps to SaaS platform• Train and mentor new hires• All duties and responsibilities listed under Software Engineer II below

Muncie, Indiana

• Developed maintenance patches, as well as new features for existing applications written in C# and Intersystems Cache, using agile development practices.• Worked with other development teams to ensure compatibility across interacting applications.• Worked closely with phone support personnel to aid in troubleshooting customer issues.• Participated in peer reviews of code to ensure product quality.

Marion, Indiana

• Provide continuous analysis, support and development of company systems, networks, software packages, and communication.• Manage IT projects and Accounting projects in coordination with other senior management staff and with outside contractors, vendors, and consultants.• Research and implement new IT strategies and processes to maximize company efficiency and profitability.• Hire, train, and manage IT staff to give 24-hour technical support to the corporate office, 3 remote offices, and 35 retail stores.

Muncie, Indiana Area

• Developed maintenance patches, as well as new features for existing applications written in C# and Intersystems Cache, using agile development practices.• Worked with other development teams to ensure compatibility across interacting applications.• Worked closely with phone support personnel to aid in troubleshooting customer issues.• Participated in peer reviews of code to ensure product quality.

Marion, Indiana

• Authored, compiled, and maintained custom programs for McClure’s internal network as well as its 36 convenience stores. • Troubleshoot and modified resulting software based on user feedback and internal reports. • Executed network administration and maintenance on: the Active Directory domain; SQL servers and databases; Windows XP, Vista, and Windows 7 desktops; and Windows 2003 servers. • Trained administrative staff and convenience store clerks in general PC use as well as the use of custom software, additionally provided on and offsite technical support to the entire company.• Analyzed and augmented processes to streamline workflow and improve overall company productivity.

Marion, Indiana

• Managed daily operations of IT consulting department, including training and mentoring of a team of seven consultants, and two help desk personnel.• Supervised operation of 3 ISPs with 2,500 users, while serving as primary IT contact for over 30 companies and 2 Indiana counties. • Evaluated and renegotiated service contracts, simultaneously identifying contracts operating at loss or within a low profit margin.• Led large-scale data conversion projects for several counties, including Monroe County’s conversion from Saber to Plexis, valued at $100,000 and completed in under one month.• Directed software design and development while remaining focused on client needs.

Marion, Indiana

• Authored numerous programs to convert data files from proprietary systems into specific database applications for county government tax applications.• Authored and maintained websites to display tax information online for county governments.• Authored and maintained custom software applications for local business clients.• Consulted with clients to identify current application needs, and evaluated proficiency of current software implementations based on business goals.

Marion, Indiana

• Installed and maintained computer systems, printers, and network structures for clients.• Performed all reporting and related administrative duties (such as billing paperwork) as required.• Trained clients on the use of software and hardware systems.

Indianapolis, In

• Performed QA functions for Anthem Blue Cross Blue Shield Y2k readiness project.• Administered projects Access database and coordinated information gathering from the surveyors in the field.• Handled computer upgrades and repairs.