Richie Kolar Email & Phone Number

United States

As a Senior Technical Support Specialist in the MedTech SaaS industry, I am dedicated to delivering exceptional support for our Quality Management System (QMS) software. With a focus on regulatory compliance, technical troubleshooting, and constant improvement, I forge strong client relationships, provide expert technical assistance, and drive continuous improvement initiatives to optimize our solutions. By combining technical proficiency with industry knowledge, I empower clients to achieve operational excellence and compliance success.

Remote, Usa

Supported business clients and consumers across many platforms to ensure client satisfaction and success. Provided customers with feedback based on data-driven information to ensure they were properly informed and had the tools and assistance they needed to reach their goals. I also worked as an SDR for the organization, where I was in charge of creating new leads and driving growth. Our team utilized big data to boost marketing and sales along with presenting and developing new sales strategies to increase growth and performance.

Remote, Usa

Managed a large team of customer support and customer success analysts to ensure that client expectations were fulfilled, SLA guarantees were followed, and KPIs were reached or surpassed. I delivered excellent customer service to strategic clients and aided in the growth of high-value relationships and accounts. Walkthroughs and SOPs were created for the customer service team. While maintaining the highest level of customer satisfaction, I handled C-Suite client product training and troubleshooting. To assure client satisfaction, this function entailed overcoming exceedingly complicated technical software issues.

Sarasota, Fl

Designed and implemented new inventory processes in both the physical warehouse and new software. New QA/QC SOPs, as well as new logistical procedures, were established and implemented. Supported a strong team by providing the tools and help required for effective and independent work. Supported our website and aided consumers with refunds, shipment changes, and product inquiries.

Monterey, Ca

Provided customer support for strategic clients and managed key accounts. Established new SOPs for QA/QC which were implemented in order to produce a higher quality product while increasing efficiency. Oversaw a strong cross-functional team in order to establish a new benchmark for product development and support. Troubleshooting and diagnostics, as well as data analysis, were provided to handle client concerns observed both on and off-site.

Newark,Ca

Managed projects and provided the team with all the tools needed to ensure efficiency and success in day-to-day operations. Developed planograms for the storefront, signed off on web design elements and marketing strategies. Long-term development and expansion strategies were planned and implemented. To optimize the onboarding process, new hiring and training approaches were developed. Fostered strong working relationships with C-suite clients from diverse businesses and implemented innovative marketing methods to help the firm expand.

Gilroy, Ca

Provided customer support for strategic clients and developed strong working relationships in order to ensure excellent customer satisfaction and promote upselling. Responsible for optimizing employee onboarding, training, and development. Supervised a strong cross-functional team while also supervising logistics. In-house expert for highly specialized and exact Hard Drive hardware components (HDD).