Assisted in developing strategic plans for improving overall customer satisfaction scores.Worked closely with management teams across various departments to resolve complex customer inquiries.Established performance metrics and monitored team members' progress towards achieving goals.Leveraged strong communication skills to foster positive relationships between customers and employees.

Main responsibilities consist of crafting of high quality specialty espresso drinks and communicating with customers effectivelyResponsible for operating a high volume store, analyzing store operating costs to ensure monthly profitability goals were met, onboarding, training, scheduling, and evaluation of the entire staff.Increased profitability after the decline from Covid-19Worked directly with area management to establish new training methods within the companyBuilt and sustained a reliable profitable teamCreated new admin organization system to ensure smooth daily operationsI was a lead on the floor, with this came responsibilities such as turning keys, approving returns, handling money, closing cash registers, managing department employees, as well as making merchandising decisions around the store.