William Roach Email & Phone Number

Cleveland, Ohio, United States

Strategic Launch & Expansion: Entrusted to lead the establishment of Northsight Management's facility maintenance and repair division. This division specifically targeting the Single Family Rental (SFR) sector as well as commercial real estate. Successfully scaled the department from its inception to a robust team of over 150 field based and central office personnel. Branch Establishment: Spearheaded the opening of the Northsight Cleveland Office Branch in the fall of 2019, laying the foundation for regional growth and outreach. Responsible for hiring and establishing field teams capable of meeting service demands including HVAC, Electrical, Plumbing, General Repairs, and Groundskeeping.Operational Design & Service Integration: Championed the design and implementation of new operational processes, while introducing innovative occupied maintenance and rental turn service lines to enhance the division's offerings.Sales Leadership & Revenue Generation: Assumed the helm of the sales team in 2020, driving an impressive surge in new business, resulting in fresh record revenue. Directly instrumental in prospecting and finalizing enterprise deals.Strategic Partnership Management: Established, nurtured, and managed all of Northsight Management's strategic relations, spanning vendors, suppliers, and clients, ensuring smooth collaboration and long-term business growth.Investor Relations: Orchestrated and maintained robust relationships with the industry’s most influential investors, representing an expansive portfolio of more than $100 Billion in single family real estate (100k+ units) under management.

Vendor Management & Operational Efficiency LeadTechnology Roadmap Design & Implementation:Spearheaded the gathering and interpretation of requirements to craft a comprehensive technology roadmap tailored to enhance contractor and inspector efficiencies.Orchestrated the rollout of a field-based mobile application and an integrated suite of vendor relationship management tools.Drove the development and deployment of features such as vendor onboarding, compliance monitoring, and comprehensive performance KPIs for both internal staff and external vendor parties.Consistently emphasized a user-centric approach, ensuring tools were intuitive and provided personnel with real-time actionable data insights.Operational Excellence & Restructuring:Played a pivotal role in the audit and streamlining of processes across all operational domains.Successfully reengineered and realigned departmental roles and responsibilities, fostering a culture of heightened engagement and more fluid communication with our vendor network.Proactively identified and dismantled operational hurdles, paving the way for marked performance improvements.Client Relationship & SLA Stewardship:Acted as the primary liaison for client SLAs, ensuring unwavering adherence to quality standards and service delivery metrics.Vigilantly monitored service quality while striking a balance with cost containment, safeguarding profitability without compromising client satisfaction.

Austin, Texas Area

Strategic Vision & Operational Leadership:Steered the strategic vision for the supply chain operations, optimizing processes for a network of property management vendors and in-house team members.Vendor Management Excellence:Oversaw end-to-end vendor relationships, from sourcing and onboarding to performance assessment.Implemented robust compliance and risk management strategies, ensuring smooth and compliant operations across the vendor network.Financial Stewardship:Managed the Vendor Gross Margin (VGM) through meticulous cost containment tactics and intelligent pricing strategies, ensuring profitability and value.Technology & Project Leadership:Championed technology deployments crucial for operational efficiency, leading projects from ideation to execution and post-deployment evaluation.Budgeting & Team Dynamics:Administered the departmental budget, ensuring resource allocation aligned with strategic goals and operational demands. Cultivated a culture of collaboration and growth through proactive team building and development initiatives.

Cleveland/Akron, Ohio Area

Spearheaded the sourcing process and ongoing performance evaluation of property management inspection vendors, ensuring optimal service quality and efficiency.Formulated and executed a comprehensive Quality Control program to drive consistent excellence in inspection standards.Led and mentored a dedicated team of vendor management professionals, providing direction in strategy formulation, implementation, and performance assessment.Conducted annual site visits to supplier offices, ensuring rigorous compliance with established risk factors and promoting best practices.

Championed community outreach, liaising with local municipalities to address concerns related to vacant properties. Prioritized educating code enforcement officials on the intricacies of the default service industry, aiming to provide clarity on communication strategies with institutional property owners.Designed, executed, and managed impactful public relations campaigns and events, enhancing the reputation of LPS and the broader mortgage servicing sector.Fostered and sustained strong relationships with pivotal community stakeholders, local government bodies, and non-profit organizations.Managed a dedicated team of community liaisons. These professionals interfaced directly with clients and municipal enforcement bodies, ensuring the safety, upkeep, and regulatory compliance of properties.

Established and nurtured relationships with key community stakeholders such as the Cleveland Housing Court, local Community Developer Corporations, and elected officials, enhancing company community engagement.Successfully transferred numerous homes to local CDCs, enabling their conversion into low-income and affordable housing projects.Served as a featured speaker at community gatherings, educating attendees about the foreclosure process and offering channels for resolution.Oversaw the disposition of REO assets in the North East Ohio market, consistently surpassing sales volume targets for 10 consecutive months in 2009.Expanded and sustained a robust network of real estate brokers and agents, optimizing property sales and purchases.Acted as the face of Citi Residential at real estate auctions, promoting properties and building rapport with potential buyers.Conducted regular field reviews and on-the-spot property inspections to assess contractor and agent performance, ensuring standards were consistently met.

Cleveland/Akron, Ohio Area

Provided residential real estate appraisal and valuation services to both REO and mortgage lenders.