William Edwards Email & Phone Number

San Diego, Ca

• Research, negotiate, contract, staff, follow up and fund experienced systems support field engineers through five web based Provider Platform services throughout San Diego and Imperial Counties.• Contracted for Federal and State governments to implement, manage, add, change and train (IMACT) security personnelin the use of the hardware and software involved with Personal Identification Validation Systems, covering every Department of Defense installation in San Diego and Imperial Counties.• Installation, maintenance, adds and changes of security alarm systems through Concert Technologies for several Fortune 500 clients in San Diego County.

Greater San Diego Area

Anti Terrorism/Force Protection Field Support Specialist is responsible for coordinating and conducting customer training programs for military, government and commercial clients. THis includes training clients in PIV-I credential issuance.HE will conduct regular assessments of the PIV-I issuance process at client locations, to ensure adherence to strict issuance guidelines. He delivers initial and refresher training to customers in militarty, government and commercial organizations as directed. He will maintain a working knowledge of public key infrastructure concepts,and maintain required records and prepare required reports.He will Organize and develop classroom and training presentations, with his indepth knowledge of the Rapid Gate credentialing authorization systems protocol. he will conduct field support assistance and post-implementation RAPIDGate training at the gates, at various hours to ensure maximum training and assist installations with minimizing overtime.

Greater San Diego Area

• Perform varying degrees of problem determination and resolution of Windows 9.x- Windows 7 desktop and laptop hardware and software break fix via telephone, remote support GoToAssist, and on-site repair/ installation requests.• Migrated installs, moves, adds and changes (IMAC) activities, of TCP/IP infrastructure, and legacy systems, switches,routers, workstations and shared devices. Maintain and troubleshoot server connections and network performance issues.• Configure client High Speed Internet connections, Cox Cable, SBC ADSL, MS Outlook and third party e-mail settings.• Setup and maintain network intrusion monitoring, security, auditing and data archiving utilizing a variety of applications.• Inventory and assess client platforms for scalability, recommending updates and upgrades as necessary. Purchasing and installing applications, OS upgrades and various applications, routers, printers, scanners, and external drives.

San Diego, Ca

• Accurately researched and documented each contact within Seibel call tracking system.• Generated weekly accountability and productivity reports in Seibel call tracking system and Tracks Databases.• Documented updates, status, and completion information to manager, problem request tracking system, and/or users.• Facilitated remote client support through GoToAssist, PCAnywhere, and other OTC RDT software.• Advised Management on special projects, and approximately 2% of call ticket escalation weekly.• Archived customer remote databases using integrated SchoolBooks Backup and or Tracks Backup ensuring data integrity prior to any work performed with customer data.

Poway, Ca

San Diego, Ca

Bachelor Of Science, Business Information Systems

Bachelor Of Science (B.S.), Computer Technology/Computer Systems Technology