William Finlayson

William Finlayson Email and Phone Number

Director in Recruitment/Collection Environments @ Blood Systems Inc.
scottsdale, arizona, united states
William Finlayson's Location
El Paso, Texas, United States, United States
William Finlayson's Contact Details

William Finlayson personal email

n/a

William Finlayson phone numbers

About William Finlayson

•Fifteen years experience in a production environment – managing line staff, supervisors, managers and directors towards assigned collection goals.•Extremely strong analytical skills – well versed in Microsoft Excel, Access, statistical techniques, etc.•Strong background in start up operations – bringing new recruitment/collections operations into existence and/or consolidating existing operations into centralized locations•Extremely strong in managing all facets of Direct-to-Consumer interactions. Includes expertise in phone, email, broadcast voice messaging, etc.•Obtained Masters in Project Management certificate from George Washington University (VA). Currently working towards Green Belt certification in Six Sigma

William Finlayson's Current Company Details
Blood Systems Inc.

Blood Systems Inc.

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Director in Recruitment/Collection Environments
scottsdale, arizona, united states
Website:
bloodsystems.org
Employees:
379
William Finlayson Work Experience Details
  • Blood Systems Inc.
    Specialist, Process Improvement
    Blood Systems Inc. Jan 2010 - Present
    Responsible for improving overall processes using established 6Sigma and LEAN techniques
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  • Blood Systems Inc.
    Executive Director Ii
    Blood Systems Inc. Nov 2007 - Jan 2010
    -Managed multiple center operations towards defined production and performance targets in a Business to Consumer environment-Using strong analytical tools developed processes that provided focus on, and support of key performance metrics-Using project management skills managed consolidation of 26 remote operations into two Customer Contact Centers-Well versed in managing the multiple communication channels flow from and to customers
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  • Finlayson Consulting
    Owner
    Finlayson Consulting Aug 2007 - Nov 2007
    -Owner of Consulting firm providing support in the information of Business to Consumer customer contact centers
  • American Red Cross
    Director, Call Centers
    American Red Cross Oct 1994 - Aug 2007
    -Responsible for the collection of approximately 2-million units of blood annually through the use of effective business to consumer direct interactions-Created marketing campaigns a project teams designed to support specific collection objectives-Key player in in call center automation and the introduction of new communication channels within the customer interaction cycle (email, broadcast voice messaging, inbound support, etc.)-Envisioned and Created a compelling business case for the consolidation of recruitment into a single divisional contact center-Developed a state-of-the-art contact center complete with inbound/bound, email, broadcast voice messaging, etc.-Developed and refined reporting structures, key performance metrics, and operational guidelines for the center-Moved through various positions including Telemarketing Manager Pacific Northwest Region, Associate Director Western Area, Senior Project Manager Biomedical Services, Director Call Centers, Manager Mid America Contact Center
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William Finlayson Education Details

Frequently Asked Questions about William Finlayson

What company does William Finlayson work for?

William Finlayson works for Blood Systems Inc.

What is William Finlayson's role at the current company?

William Finlayson's current role is Director in Recruitment/Collection Environments.

What is William Finlayson's email address?

William Finlayson's email address is tf****@****.rr.com

What is William Finlayson's direct phone number?

William Finlayson's direct phone number is +160234*****

What schools did William Finlayson attend?

William Finlayson attended Governors State University.

Who are William Finlayson's colleagues?

William Finlayson's colleagues are Cheryl Reed, Rita Devine-Willis, Dennis Harpool, Samijo Mcquiston, Mongo Treeman, Eric Banks, Lexi Peterson.

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