William Finlayson possesses expertise in process improvement, leadership, call centers, management, training and 20 more skills. Colleagues describe him as "I worked with Bill at the University of Phoenix for 5 years and 3 of those years he was a leader in my organization that drove results and offered creative solutions. He is an intentional leader that uses metrics to drive results, creates vision for his teams and cultivates relationships with his people. He practices coaching by walking around and is always available for his teams. Bill knows contact centers extremely well and understands the dynamics and metrics to make departments… Show more" and "Bill is an outstanding call center resource for any team. He came in to a very unstructured start up environment and put together a vision for a "wow-like" customer service experience, created staffing plans, wrote training programs, hired and trained staff and got call center system up and running to support a very successful ecommerce launch in just 3 months. Bill is a team player with strong people skills and a welcome addition to any organizaion. I look forward to working… Show more"