William Freeman Email & Phone Number

Wayne, Pennsylvania, United States

Key West, Florida, United States

- Performed the daily income audit at Southernmost Beach Resort (293 rooms, 3 F&B outlets, spa, retail) and The Marker Resort (96 rooms, one F&B outlet, retail) including investigating and correcting any out of balances between the PMS and POS systems and preparing the income journal entries. - Reconciled the depository and operating cash accounts in Blackline and in Excel for ownership reporting. Posted daily banking journal entries in Oracle Cloud ERP. - Managed the accounts receivable process at both properties, including invoicing, collecting payments, and applying payments to OTA, wholesale, and group AR accounts. - Collected deposits and final payments for sales groups at both properties, which required careful review of group sales contracts, terms, and payment schedules.- Administered monthly credit meetings in which an interdepartmental review of the credit trace report, guest ledger, deposit ledger, AR aging, chargebacks, and revenue adjustments was conducted.- Supervised the upload and signing of daily audit packs in myDigitalOffice, running and submitting missing reports and coordinating with other department leaders to ensure all reviews and signoffs complied with company SOP. - Coordinated and counted monthly inventories at both properties totaling over $100k beverage, $30k food, and $20k retail. Entered all counts into excel and prepared the journal entries to properly record the balances in the Balance Sheet accounts.- Prepared and posted the monthly F&B transfer journal entries to transfer internal costs and record cost credits and use tax for complimentary F&B.- Assisted accounting management with weekly preparation of payroll packet for the accounting department by correcting missed punches, entering time off, and reviewing the packet for completeness and accuracy prior to submission to the pay master.

Key West, Florida, United States

- Orchestrated all events including weddings, parties, and daily musical performances for a resort property with 100 rooms, 280 boat slips, two swimming pools, three F&B outlets, and additional event space. - Worked with clients to plan events that provided up to $60k in revenue to the resort per event. - Communicated and worked alongside team members at all levels to meet sales goals of up to $200k per quarter. - Coordinated with clients to sign contracts, process payments, and create comprehensive banquet event orders ahead of event dates. - Held proficient knowledge in operating systems such as Opera, Excel, and Tripleseat to record, organize, and communicate information with my team and our clients. - Connected with members of my community to build relationships with third-party vendors, local musicians, and Florida Keys locals in order to promote the success of the property and our events. - Acted as a hotel representative at chamber gatherings, business guild meetings, and other local events.

Duck Key, Florida

- Managed the operations and finances of 251 rental properties with 218 different property owners.- Verified and processed individual unit statements for over $1M in monthly rental income to property owners within two days of month end. - Created extensive standard operating procedures in an effort to establish an organizational standard when managing villa owner revenue, billing, and overall owner relations. - Ensured property standards are up to resort requirements by conducting routine inspections and arranging repairs with in-house maintenance team. - Coordinated with outside repair professionals when sizable or specialized renovations were required and invoiced property owners in suit. - Owned the accounts payable process on the operations side for the villa owners by placing POs in Birchstreet, coding invoices, and reconciling vendor statements. - Administered the onboarding of new units into Hawks Cay's rental program, requiring extensive knowledge of the Springer-Miller Systems Host and requiring the collection of ACH payment information for individual villa owners. - Campaigned productive communication channels and relationships interdepartmentally with a diverse group of leaders and crew.

Duck Key, Florida

- Implemented and championed the safety standards of the management company, HEI, and maintained the integrity of a four-diamond resort for a team of fifteen employees. - Maintained comprehensive knowledge on a dynamic activity schedule that accommodates a 61-acre property with guest. - Marketed children's camps, golf cart leases, and cabana rentals to resort guest, all while effectively communicating cost, legal contracts, and resort policy. - Problem solved on a daily basis to avert risk to guest, primarily adolescent, safety and satisfaction.

Chapel Hill, Nc

- Oversaw and executed the mechanics of camp, communicating with each individual camper, family, counselor, and corporate member to maintain order and progress during the day- Coordinated daily activities that both engaged and challenged campers and guided staff on how to implement new programs on a weekly basis. - Before the summer bagan I acted as a community liaison, seeking donations to feed 20 children suffering from food insecurity.

Raleigh-Durham, North Carolina Area

- Assisted the CEO in developing coursework related to leadership and teamwork consulting for executives and managers. - Administered and interpreted assessments gauging human behaviors, judgments and passions. - Ran multiple social media platforms, posting on Facebook, Twitter, and LinkedIn on a daily basis

Raleigh-Durham-Chapel Hill Area

- Volunteered as a core team member, working closely with Dr. Laws on a daily basis to make integral campaign decisions. - Developed relationships with key community leaders to facilitate networking opportunities. - Managed social media presence for the entirety of the campaign, focusing on current events.

Glade Valley, North Carolina

- Provided 24-hour care to ten 8-year-old campers, maintaining safety and engagement during the week. - Motivated and safeguarded campers as they navigated rock walls and high ropes courses.

Columbia, South Carolina Area

- Worked with customers to locate, evaluate, and make decision on clothing items. - Participated in a store wide inventory, cataloging every item in the store with fellow employees. - Maintained an orderly store by cleaning, folding, and organizing any imperfection. - Greeted all customers in a kindly manner and assisted them in whatever way they requested.

Raleigh-Durham, North Carolina Area

- Sold Fossil watches, bags, wallets, men’s clothing, women’s clothing, and shoes. - Assisted clients with fashion decisions and style inquiries based on both personal knowledge and training. - Standardized the products on the floor when clients were finished handling them to maintain a clean environment. - Assembled floor sets based on management requirements as seasonal styles changed.

Raleigh-Durham, North Carolina Area

- Provided care, comfort, and entertainment for children while their parents were away at church. - Developed connections between both children and parents so as to ease discomfort in any way. - Controlled the environment to maintain child safety and security. - Trained new staff members on policies and procedure of HBUMC’s nursery.

Raleigh-Durham, North Carolina Area

- Communicated with clients so as to fulfill their dry cleaning, laundering, or delivery service needs. - Scanned, standardized, and organized clothing to be cleaned at a latter time. - Worked with a computer system inputting each clothing article based on item, style, color, and material. - Performed store openings and closing which involved the handling of currency and daily reports.

Management And Society, Sociology

Education record

German Language And Literature